Question 1

Which of the following statements about knowledge management is most accurate?
A) Knowledge management eliminates security breaches and unauthorized access to a company's knowledge.
B) Knowledge management is synonymous with information management.
C) Knowledge management focuses on gathering and sharing an organization's collective knowledge to improve productivity and foster innovation.
D) Knowledge management is so complex that it does not belong in any one functional area.

Accepted Answer

Knowledge management is concerned with the process of capturing, sharing, creating, and utilizing an organization's collective knowledge to improve productivity, foster innovation, and gain a competitive advantage. While it may involve security measures, it is not primarily focused on eliminating security breaches or unauthorized access. Knowledge management is also not synonymous with information management, which focuses on the organization and management of data and information. While knowledge management may involve multiple functional areas, it should be integrated within an organization's overall strategy and culture.

Question 2

What are office automation decisions specifically designed to do?
A) maintain organizational culture
B) replace costly experts
C) improve organizational communications
D) analyze databases

Accepted Answer

Office automation decisions are specifically designed to improve organizational communications through the use of technology and software. While they may also lead to cost savings and database analysis, these are not the primary goals of office automation decisions. Additionally, maintaining organizational culture is not necessarily a function of office automation, and may require human intervention and decision-making.

Question 3

Which of the following is an information system that uses information technology tools to improve communications throughout an organization?
A) an information reporting system
B) a data channel
C) an expert system
D) an office automation system

Accepted Answer

An office automation system is designed specifically to improve communication within a company by providing tools such as email, instant messaging, and shared calendars. This system is intended to streamline communication and promote collaboration within the organization. The other options listed (information reporting system, data channel, expert system) do not necessarily focus on communication improvements within the organization.

Question 4

What is a computer program that copies itself into other software and can spread to other computer systems?
A) a computer virus
B) a computer vindication
C) a software infestation
D) computer guerrilla activity

Accepted Answer

A computer virus is a program that replicates itself and spreads to other computers by inserting copies of itself into other programs or documents. It can cause harm to the system it infects, and can spread rapidly and uncontrollably.

Question 5

Which of the following is a management support system that is customized for an individual executive and provides specific information for strategic decision making?
A) an expert system
B) an information automated system
C) a decision support system
D) an executive information system

Accepted Answer

An executive information system (EIS) is a customized management support system that provides specific and relevant information to individual executives for making strategic decisions. EIS collects data from various sources, processes it, and presents it in a format that is easy to understand and analyze. It typically includes graphical interfaces and can provide real-time data and analysis to support decision-making processes at the highest levels of management.

Question 6

At the first level of a management support system,which of the following uses summary data collected by the transaction processing system to provide managers with decision-making information?
A) batch processing
B) data warehouse
C) executive information
D) information reporting

Accepted Answer

The answer of At the first level of a management...

Question 7

Which of the following statements about knowledge management is most accurate?
A) Knowledge management is the same as information management.
B) While companies have the ability to manage knowledge,most cannot manage information.
C) Knowledge management involves collecting,processing,and condensing information.
D) Knowledge management is more difficult to accomplish than information management.

Accepted Answer

Knowledge management involves not only collecting and processing information, but also involves creating an environment where knowledge can be shared and utilized by employees. This can be much more difficult to accomplish than simply managing information. Therefore, option D is the most accurate statement. Option A is incorrect as knowledge management goes beyond managing information. Option B does not make sense as managing knowledge requires managing information as well. Option C is also not accurate as knowledge management is more than just collecting information.

Question 8

Which of the following is an example of a basic question that departmental managers and IT specialists should ask when planning technology purchases?
A) Can current employees learn to use new technology?
B) What are the company's departmental objectives?
C) What are the company's short-term priorities?
D) How can technology help the company solve its problems?

Accepted Answer

Departmental managers and IT specialists should ask how technology can help the company solve its problems in order to ensure that the purchase is aligned with business goals and objectives. A and B are also important questions to consider, but D is the most fundamental question to ensure that technology purchases are strategic and beneficial to the company. C is a narrow question that may not be relevant to technology purchases.

Question 9

A good technology plan provides employees with the tools they need to perform their jobs at the highest levels of efficiency.What is the first step in developing a good technology plan?
A) a situational analysis
B) brainstorming
C) a general needs assessment
D) the establishment of rules and regulations

Accepted Answer

The first step in developing a technology plan is to conduct a general needs assessment to determine what technology tools and systems are necessary for employees to work efficiently and effectively. This assessment includes identifying areas of need, evaluating existing resources, and considering the organization's goals and objectives. Only after completing this assessment can the organization develop a comprehensive plan that meets its unique technology needs.

Question 10

Which of the following types of management focuses on gathering and sharing an organization's collective experience to improve productivity and foster innovation?
A) intrapreneurial management
B) information management
C) knowledge management
D) creative management

Accepted Answer

Knowledge management focuses on gathering and sharing an organization's collective experience to improve productivity and foster innovation. Intrapreneurial management focuses on promoting entrepreneurial behavior within an established organization, information management focuses on organizing and managing data, and creative management focuses on stimulating and encouraging creative thinking within the organization.

Question 11

Which of the following is a management support system that uses artificial intelligence to enable computers to reason and learn to solve problems in much the same way as humans do?
A) an information reporting system
B) an expert system
C) an executive information system
D) an operating system

Accepted Answer

An expert system is a management support system that uses artificial intelligence to enable computers to reason and learn to solve problems in much the same way as humans do. The other options listed are not specifically designed for this purpose.

Question 12

Which of the following is an example of a data security issue?
A) chat rooms
B) biometrics
C) routine email correspondence
D) unauthorized access

Accepted Answer

Unauthorized access refers to someone gaining access to data or information without permission, which can be a major security issue. Chat rooms, biometrics, and routine email correspondence are not necessarily security issues on their own.

Question 13

How do unsolicited and unwanted e-mail pose a security risk to companies?
A) Hackers enter systems through e-mail.
B) Firewalls can be breached by e-mails.
C) Viruses spread through e-mail attachments.
D) E-mail decreases worker productivity.

Accepted Answer

Unsolicited and unwanted emails can contain viruses in their attachments. These viruses can infect the company's system and compromise its security.

Question 14

Which of the following BEST describes an office automation system?
A) It automates production processes,and orders and monitors inventory.
B) It is technology used by information technologists only
C) It is technology used to assist all levels of employees to complete their daily tasks.
D) It includes devices used for telecommuting only.

Accepted Answer

An office automation system is designed to assist all levels of employees in completing their daily tasks. It includes various types of technology such as software, hardware, and communication tools to automate and simplify routine office tasks. It can include things like email, word processing, scheduling, and file sharing capabilities. It is not limited to production processes, inventory, or telecommuting devices.

Question 15

A retail manager who wants to know how his store's sales would be affected if he reduces the number of different national brands the store carries would use which of the following types of information systems?
A) a transaction processing system
B) an information reporting system
C) a decision support system
D) an expert system

Accepted Answer

A decision support system is specifically designed to assist with decision-making processes. In this scenario, the retail manager is trying to make a decision about reducing the number of national brands the store carries and how that decision could affect sales. A decision support system would provide the necessary data and tools, such as sales projections and analytical models, to help the manager make an informed decision. A transaction processing system is more focused on recording transactions and processing data, while an information reporting system is geared towards producing reports and analyzing past performance. An expert system, on the other hand, is designed to mimic human decision-making in a specific area and may not be applicable to this situation.

Question 16

Cerner Corporation has created a system that helps emergency room physicians make decisions about what kind of treatment to give their patients.The system contains the medical records of more than 400,000 people who received treatment at more than 200 different emergency rooms.By comparing inputted information about a patient with information stored in the system,doctors can get a diagnosis and suggestions as to possible treatments.Which of the following best describes this system?
A) a transaction processing system
B) an information reporting system
C) a decision support system
D) an expert system

Accepted Answer

The system created by Cerner Corporation is a decision support system. It utilizes medical records to aid emergency room physicians in making decisions about treatment options for their patients.

Question 17

Which of the following best describes how an executive information system differs from a decision support system?
A) EIS is customized for an individual executive; a DSS is not.
B) An EIS answers "what-if" questions; a DSS does not.
C) An EIS is provided by application service providers; a DSS is typically purchased.
D) An DSS answers "what-if" questions; an EIS does not.

Accepted Answer

An executive information system (EIS) is designed to meet the specific needs of an individual executive or group of executives, while a decision support system (DSS) is generally more generic and used by multiple users. EIS provides customized information that is relevant to an executive's role in decision-making.

Question 18

What is a system that collects and stores the company's key data and produces the information needed by managers for analysis,control,and decision making?
A) batch operations
B) an office automation system
C) a management support system
D) a process control unit

Accepted Answer

A management support system (MSS) is a type of information system used by organizations to provide management with the necessary information for decision-making. MSS typically collect, store, analyze, and present information from various sources throughout the company, such as financial, customer, and operational data. This helps managers to monitor performance, identify problems, and make informed decisions. Batch operations, office automation systems, and process control units are not specifically designed to support decision-making at a managerial level.

Question 19

Which of the following is characteristic of an expert system?
A) It provides managers with advice that is different from what they would get from a human consultant.
B) It is cheap and easy to create.
C) Is uses artificial intelligence.
D) It is not a type of management support system.

Accepted Answer

An expert system is a type of artificial intelligence technology that uses a knowledge base and a set of rules to provide advice or solutions to problems. This is a characteristic of expert systems and makes choice C the correct answer. Choices A and B are not true - an expert system may provide advice similar to a human consultant and is not cheap and easy to create. Additionally, choice D is incorrect as an expert system is a type of management support system.

Question 20

If a manager needs a reporting system that provides the ability to ask "what if" questions,which of the following systems would she install?
A) an expert system
B) a transaction processing system
C) a decision support system
D) an operating system

Accepted Answer

A decision support system (DSS) provides the ability to ask "what if" questions and allows users to analyze data and make decisions based on that analysis. Expert systems are designed to replicate the decision-making ability of a human expert in a specific field, but they do not necessarily provide the ability to ask "what if" questions. Transaction processing systems (TPS) are designed to process large amounts of data quickly and efficiently, but they do not provide the analytical capabilities needed to answer "what if" questions. Operating systems are the underlying software that controls hardware and application software, and do not provide any functionality for asking "what if" questions.

Quiz 4: Using Technology to Manage Information and for Business Success

Which of the following statements about knowledge management is most accurate?

What are office automation decisions specifically designed to do?

Which of the following is an information system that uses information technology tools to improve communications throughout an organization?

What is a computer program that copies itself into other software and can spread to other computer systems?

Which of the following is a management support system that is customized for an individual executive and provides specific information for strategic decision making?

At the first level of a management support system,which of the following uses summary data collected by the transaction processing system to provide managers with decision-making information?

Which of the following statements about knowledge management is most accurate?

Which of the following is an example of a basic question that departmental managers and IT specialists should ask when planning technology purchases?

A good technology plan provides employees with the tools they need to perform their jobs at the highest levels of efficiency.What is the first step in developing a good technology plan?

Which of the following types of management focuses on gathering and sharing an organization's collective experience to improve productivity and foster innovation?

Which of the following is a management support system that uses artificial intelligence to enable computers to reason and learn to solve problems in much the same way as humans do?

Which of the following is an example of a data security issue?

How do unsolicited and unwanted e-mail pose a security risk to companies?

Which of the following BEST describes an office automation system?

A retail manager who wants to know how his store's sales would be affected if he reduces the number of different national brands the store carries would use which of the following types of information systems?

Which of the following best describes how an executive information system differs from a decision support system?

What is a system that collects and stores the company's key data and produces the information needed by managers for analysis,control,and decision making?

Which of the following is characteristic of an expert system?

If a manager needs a reporting system that provides the ability to ask "what if" questions,which of the following systems would she install?