Question 1

____ thinking is a skill that allows people to see differences between situations,phenomena,or events.
A) Congruent
B) Convergent
C) Digressive
D) Divergent
E) Constructive

Accepted Answer

Divergent thinking is a thought process or method used to generate creative ideas by exploring many possible solutions. It involves seeing differences and exploring multiple solutions, rather than converging on a single answer.

Question 2

Roberto feels a strong need for consensus,but his team member loves to debate everything and play devil's advocate.This is an example of which type of organizational stressor?
A) Role demands
B) Task demands
C) Interpersonal demands
D) Physical demands
E) Personal demands

Accepted Answer

This is an example of interpersonal demands because it involves the interaction and potential conflict between team members' personalities and communication styles. Roberto's need for consensus clashes with his team member's love for debate, creating a stressful interpersonal dynamic.

Question 3

Too little stress can cause a person to
A) feel invigorated.
B) be healthy and pleased with life.
C) develop healthy coping techniques.
D) become lethargic.
E) become anxious about time pressures.

Accepted Answer

Too little stress can lead to a lack of motivation and energy, causing a person to become lethargic.

Question 4

Behavioral consequences of organizational stress include
A) depression.
B) drug abuse.
C) turnover.
D) absenteeism.
E) decreased performance.

Accepted Answer

The answer of Behavioral consequences of organizational stress include
A) depression.
B)...

Question 5

Earthlink is interested in achieving name recognition with grassroots America.Its marketing department has developed three possible plans,all of which involve the sponsorship of country music concerts.Using ____ thinking,the manager was able to see that while the performers are all country music singers,each appeals to a different segment of the country music market.
A) congruent
B) convergent
C) digressive
D) divergent
E) constructive

Accepted Answer

The manager's ability to see that each performer appeals to a different segment of the country music market suggests that they are using divergent thinking. Divergent thinking is the ability to come up with multiple solutions or ideas in response to a problem or question. In this case, the problem is how to achieve name recognition with grassroots America, and the manager is considering multiple options (i.e. the three possible plans) that involve sponsoring country music concerts with different performers. By recognizing that each performer appeals to a different segment of the country music market, the manager is using divergent thinking to identify a range of potential solutions.

Question 6

Research suggests that creative people have which of the following personality traits?
A) Openness
B) Independence
C) An attraction to complexity
D) Strong self-confidence
E) All of these choices

Accepted Answer

Research suggests that creative people have all of these personality traits. Openness allows for new and unconventional ideas, independence allows for the freedom to think and explore on one's own, an attraction to complexity leads to a willingness to tackle difficult problems, and strong self-confidence allows individuals to take risks and be comfortable with potential failure.

Question 7

In Chapter 9 you learned that most decisions are made under conditions of uncertainty.This leads to stress caused by ____ demands.
A) role
B) physical
C) task
D) interpersonal
E) psychological

Accepted Answer

Task demands refer to the stress caused by the uncertainty and complexity of the tasks that need to be performed, which is common in decision-making situations.

Question 8

Herman believes he needs balance between work and his personal life.He will not work on weekends and frequently asks for deadline extensions.He exhibits
A) Type A behavior.
B) Type B personality.
C) selective perception.
D) an internal locus of control.
E) cognitive dissonance.

Accepted Answer

Herman's behavior of prioritizing his personal life and requesting deadline extensions indicates a Type B personality, which is characterized by being more relaxed, less competitive, and less stressed than Type A personalities. Type A individuals typically exhibit a strong sense of urgency, aggressiveness, and competitiveness in their approach to work and personal life.

Question 9

Which of the following is NOT an example of a stressor from the task demand category?
A) Having to make decisions quickly
B) Making decisions that have serious consequences
C) Making decisions without complete information
D) Making decisions between job and family responsibilities
E) Making a decision that could endanger someone's life

Accepted Answer

Making decisions between job and family responsibilities is an example of a stressor from the role demand category, not the task demand category.

Question 10

Which of the following statements describes the major differences between Type B and Type A individuals?
A) Type B individuals have less patience
B) Type B individuals have a more balanced approach to life.
C) Type B individuals are usually less healthy.
D) Type B individuals are less intelligent.
E) Type B individuals are more competitive.

Accepted Answer

Type B individuals are known for their more relaxed, less competitive, and more balanced approach to life. Therefore, option B is the correct answer. Option A and E are incorrect as they are traits more associated with Type A individuals. Option C and D are incorrect as there is no evidence to support the claim that Type B individuals are usually less healthy or less intelligent than Type A individuals.

Question 11

Work stress can be caused by all of the following EXCEPT
A) promotion.
B) interpersonal relationships.
C) pay increase.
D) work demands.
E) burnout.

Accepted Answer

The answer of Work stress can be caused by all...

Question 12

Which of the following is suggested as a way for individuals to manage stress?
A) Exercise
B) Relaxation
C) Support groups
D) Time management
E) All of these choices

Accepted Answer

All of these choices (exercise, relaxation, support groups, and time management) are effective ways for individuals to manage stress. Exercise releases endorphins, which can improve mood and reduce stress levels. Relaxation techniques such as deep breathing and meditation can also help individuals cope with stress. Joining a support group can provide a sense of community and belonging, as well as the opportunity to share experiences and gain emotional support. And effective time management can reduce feelings of being overwhelmed and promote a sense of control over one's life, which can in turn reduce stress levels.

Question 13

Michael wants to become a surgeon.One of his goals is to be assigned to surgeries whenever possible.He wants to perform his job well in the emergency room.He also wants to provide the care that his child needs.He desires to have a satisfying relationship with his wife.He wants to do a good job mentoring a group of residents and interns.He would like to help his sister deal with the loss of her son.Michael is likely to experience stress as a result of ____ demand.
A) role
B) physical
C) task
D) interpersonal
E) psychological

Accepted Answer

Michael's goals and aspirations involve various roles he wants to fulfill, such as being a surgeon, caring for his child, having a satisfying relationship with his wife, mentoring residents and interns, and comforting his sister. Thus, he is likely to experience stress as a result of role demands. Additionally, Michael's desire to provide care and support to others, including his sister, and his intention to mentor residents and interns indicate that he values interpersonal relationships, which could also lead him to experience stress due to interpersonal demand. Therefore, choices A and D are the most appropriate options.

Question 14

Which of the following is part of corporate wellness programs?
A) Smoking cessation classes
B) Exercise-related activities
C) Weight reduction programs
D) Stress management workshops
E) All of these choices

Accepted Answer

All of the choices listed (smoking cessation classes, exercise-related activities, weight reduction programs, and stress management workshops) are commonly included in corporate wellness programs. These programs are designed to promote and support healthy behaviors in employees, ultimately improving their health and well-being while reducing healthcare costs for the employer.

Question 15

Which of the following is NOT a characteristic of a Type A person?
A) Anxiety
B) Hostility
C) Compulsiveness
D) Competitiveness
E) Patience

Accepted Answer

Patience is not a characteristic of a Type A person. A Type A person is typically anxious, hostile, compulsive, and competitive.

Question 16

At work there is a conference room nicknamed "the meat locker." If Royce has a meeting in there,he is too cold to concentrate.This is an example of ____ demands that can lead to stress.
A) role
B) physical
C) task
D) interpersonal
E) psychological

Accepted Answer

The physical demands of being in a cold conference room are causing Royce to experience stress.

Question 17

A surgeon,who is responsible for life and death decisions,would be a likely candidate for stress caused by ____ demand.
A) role
B) physical
C) task
D) interpersonal
E) psychological

Accepted Answer

Surgeons face high task demands due to the critical nature of their work, requiring precision and focus, which can lead to stress.

Question 18

Psychological consequences of stress include
A) sleep disturbances.
B) withdrawal.
C) alcoholism.
D) appetite disorders.
E) smoking.

Accepted Answer

The answer of Psychological consequences of stress include
A) sleep disturbances.
B)...

Question 19

Organizational stressors include
A) task demands.
B) physical demands.
C) role demands.
D) interpersonal demands.
E) All of these choices

Accepted Answer

Organizational stressors include all of these choices: task demands, physical demands, role demands, and interpersonal demands. Task demands refer to the requirements and responsibilities of the job, such as workload and time pressure. Physical demands refer to the physical requirements of the job, such as standing for long periods of time or heavy lifting. Role demands refer to the expectations of the role within the organization, such as conflicting demands from different supervisors. Interpersonal demands refer to the stressors caused by relationships with coworkers, such as conflict or harassment.

Question 20

Which of the following statements about Type A personalities is FALSE?
A) They are extremely competitive.
B) They are less likely to experience conflict with other people.
C) They are more likely to experience stress.
D) They are very work-oriented.
E) They have a lot of drive and want to accomplish as much as possible as quickly as possible.

Accepted Answer

Type A personalities are actually more likely to experience conflict with others due to their competitive nature, impatience, and sometimes aggressive behavior.

Quiz 14: Basic Elements of Individual and Interpersonal Behavior

____ thinking is a skill that allows people to see differences between situations,phenomena,or events.

Roberto feels a strong need for consensus,but his team member loves to debate everything and play devil's advocate.This is an example of which type of organizational stressor?

Too little stress can cause a person to

Behavioral consequences of organizational stress include

Research suggests that creative people have which of the following personality traits?

In Chapter 9 you learned that most decisions are made under conditions of uncertainty.This leads to stress caused by ____ demands.

Herman believes he needs balance between work and his personal life.He will not work on weekends and frequently asks for deadline extensions.He exhibits

Which of the following is NOT an example of a stressor from the task demand category?

Which of the following statements describes the major differences between Type B and Type A individuals?

Work stress can be caused by all of the following EXCEPT

Which of the following is suggested as a way for individuals to manage stress?

Which of the following is part of corporate wellness programs?

Which of the following is NOT a characteristic of a Type A person?

At work there is a conference room nicknamed "the meat locker." If Royce has a meeting in there,he is too cold to concentrate.This is an example of ____ demands that can lead to stress.

A surgeon,who is responsible for life and death decisions,would be a likely candidate for stress caused by ____ demand.

Psychological consequences of stress include

Organizational stressors include

Which of the following statements about Type A personalities is FALSE?