Question 1

____ is a technique for resolving conflict in which the manager acknowledges the existence of the conflict but downplays its importance.
A) Diplomacy
B) Compromise
C) Smoothing
D) Collaboration
E) Cooperation

Accepted Answer

Smoothing is a conflict resolution technique where the manager acknowledges the existence of the conflict but tries to downplay its importance by emphasizing the points of agreement and ignoring the points of difference. This approach is helpful when the issue at hand is minor, or there is no possibility of finding a common ground. Smoothing can help maintain a positive relationship between the parties involved in the conflict.

Question 2

The final stage of group or team development is ____________________.

Accepted Answer

The answer of The final stage of group or team...

Question 3

People meet their need for ____________________ when they choose to join groups.

Accepted Answer

The answer of People meet their need for ____________________ when...

Question 4

During an episode of Mad Men,the ad firm was bought by a British agency.Then a Brit was brought in to oversee operations.This is an example of
A) expanding the resource base.
B) enhancing coordination of interdependence.
C) setting superordinate goals.
D) matching personalities and work habits of employees.
E) hiring outsiders to shape up things.

Accepted Answer

This scenario is an example of hiring outsiders to bring in new perspectives, skills, or changes to improve the organization's performance or to address specific issues.

Question 5

A(n)____________________ consists of two or more people who interact regularly to accomplish a purpose.

Accepted Answer

The answer of A(n)____________________ consists of two or more people...

Question 6

Which of the following conflict-management techniques usually results in a win-lose situation?
A) Smoothing
B) Avoidance
C) Superordinate goals
D) Compromise
E) Confrontation

Accepted Answer

The answer of Which of the following conflict-management techniques usually...

Question 7

Many organizations find that they must change the whole management philosophy of managers away from being a(n)____________________ to being a coach or team facilitator.

Accepted Answer

The answer of Many organizations find that they must change...

Question 8

Sunil just joined the Sierra Club because the people in the group shared his feelings on the subject of resource conservation.Sunil joined the group because of ____________________.

Accepted Answer

The answer of Sunil just joined the Sierra Club because...

Question 9

The last two stages of role development are individual processes,as the new group members perceive and ____________________ their roles.

Accepted Answer

The answer of The last two stages of role development...

Question 10

____________________ occurs when a single source sends clear but contradictory messages.

Accepted Answer

The answer of ____________________ occurs when a single source sends...

Question 11

Which of the following techniques could be used to eliminate interpersonal conflict within a self-managed team?
A) Increasing competition among individuals
B) Expanding resource base
C) Convincing conflicting parties to compromise
D) Setting superordinate goals
E) Change established procedures

Accepted Answer

The answer of Which of the following techniques could be...

Question 12

Which of the following is a conflict resolution technique that requires a reasonable degree of maturity and uses a direct approach of addressing the conflict and working together to resolve it?
A) Smoothing
B) Cooperation
C) Compromise
D) Interpersonal problem solving
E) Diplomacy

Accepted Answer

Interpersonal problem solving requires a level of maturity and a direct approach to addressing the conflict by working together to find a solution. Smoothing involves downplaying the conflict, cooperation involves working together but not necessarily addressing the conflict directly, compromise involves both parties giving up something, and diplomacy is a more indirect approach to resolving conflict.

Question 13

During the ____________________ stage there may be a general lack of unity and uneven interaction patterns.

Accepted Answer

The answer of During the ____________________ stage there may be...

Question 14

People with autism have a difficult time reading the social clues from other people.This affects the way they perceive ____________________,which define the boundaries between acceptable and unacceptable behavior.

Accepted Answer

The answer of People with autism have a difficult time...

Question 15

____________________ arises when the sent role is unclear.

Accepted Answer

The answer of ____________________ arises when the sent role is...

Question 16

Which of the following is NOT a suggested way for managers to control conflict?
A) Expanding the resource base
B) Enhancing coordination of interdependence
C) Setting superordinate goals
D) Matching personalities and work habits of employees
E) Hiring outsiders to shape up things

Accepted Answer

Hiring outsiders to shape up things is not typically suggested as a way for managers to control conflict. The other options (A-D) are considered constructive approaches to managing and resolving conflicts within teams or organizations by addressing underlying issues, improving collaboration, and aligning team objectives.

Question 17

During a season of Mad Men,two men were named President of Accounts so they could compete for the job.This is an example of
A) increasing competition among individuals.
B) expanding resource base.
C) convincing conflicting parties to compromise.
D) setting superordinate goals.
E) change established procedures.

Accepted Answer

The situation described involves increasing competition among the two individuals who were named Presidents of Accounts, as they were essentially competing for a single job.

Question 18

A(n)____________________ is a group of workers that functions as a unit,often with little or no supervision,to carry out work-related tasks,functions,and activities group.

Accepted Answer

The answer of A(n)____________________ is a group of workers that...

Question 19

A(n)____________________ team interacts by computer;members enter and leave the network as needed and may take turns serving as leader.

Accepted Answer

The answer of A(n)____________________ team interacts by computer;members enter and...

Question 20

A(n)____________________ is created by its own members for purposes that may or may not be relevant to organizational goals.

Accepted Answer

The answer of A(n)____________________ is created by its own members...

Quiz 18: Managing Work Groups and Teams

____ is a technique for resolving conflict in which the manager acknowledges the existence of the conflict but downplays its importance.

The final stage of group or team development is ____________________.

People meet their need for ____________________ when they choose to join groups.

During an episode of Mad Men,the ad firm was bought by a British agency.Then a Brit was brought in to oversee operations.This is an example of

A(n)____________________ consists of two or more people who interact regularly to accomplish a purpose.

Which of the following conflict-management techniques usually results in a win-lose situation?