Instruction 7-5
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a DVD player made by the company over the past 12 months are satisfied with their products.
-Referring to Instruction 7-5,which of the following questions in the survey will NOT likely induce a measurement error?
A)How many times have you illegally copied copyrighted sporting events?
B)How many times have you failed to set the time on the DVD player?
C)What is your exact annual income?
D)How many times have you brought the DVD player back for service?

Question

Quizplus · Accepted Answer

This question is straightforward and factual, asking for a specific count of service visits, which is less likely to induce a measurement error compared to questions that are sensitive, complex, or require precise recall.

Instruction 7-5 The Manager of the Customer Service Division of a Major