Question 1

The way that messages move through grapevines in organizations that is likely to be the most slow-moving is the ____ chain.
A) gossip
B) unending
C) probability
D) cluster

Accepted Answer

The answer of The way that messages move through grapevines...

Question 2

When messages move through the grapevine by one person telling several close contacts who then pass it on to several people they have close contacts with,the chain is called:
A) cluster
B) gossip
C) probability
D) single-strand

Accepted Answer

A cluster chain occurs when messages are spread through a group of closely connected individuals who share information with each other. This is a common pattern in the grapevine communication network.

Question 3

According to Change Competency: Michael Ward's Reflections on CSX's One Plan Redesign,what did Michael do upon becoming CEO:
A) wrote a personal mission statement
B) gave raises to all employees who had been with the company for more than 15 years
C) outlined core values for the company
D) rehired recently laid off employees

Accepted Answer

According to the article, Michael Ward, upon becoming CEO of CSX, outlined core values for the company. He did not write a personal mission statement, give raises to all employees with more than 15 years of experience, or rehire recently laid off employees.

Question 4

Describe 360-degree feedback and the controversy surrounding its use and application.

Accepted Answer

The answer of Describe 360-degree feedback and the controversy surrounding...

Question 5

Explain what is meant by dialogue,why it is important,and specify the skills and behaviors that are necessary to foster it.

Accepted Answer

The answer of Explain what is meant by dialogue,why it...

Question 6

Email is different from live conversation in all of the following ways except:
A) the content of the message cannot be modified based on the nonverbal reaction of the other party
B) e-mails are permanent documents
C) there is often no response from the recipient of the email
D) after sent,the sender loses control over who views the words

Accepted Answer

Emails differ from live conversations in several ways, but the expectation of a response is not exclusive to either mode of communication. In both emails and live conversations, responses can be expected, though the immediacy and form may vary.

Question 7

Discuss how nonverbal communication can thwart cross-cultural communication effectiveness.

Accepted Answer

The answer of Discuss how nonverbal communication can thwart cross-cultural...

Question 8

E-body language is primarily conveyed in three areas,including all of the following except:
A) tone
B) text
C) tension
D) timing

Accepted Answer

The three areas of body language are tone (the way words are spoken), tension (the physical signals of stress or relaxation), and timing (the pace and rhythm of communication). Text refers to written communication and is not considered part of body language.

Question 9

Define chromatics and chronemics and discuss how they affect communication.

Accepted Answer

The answer of Define chromatics and chronemics and discuss how...

Question 10

Specify the essential elements in the interpersonal communication process and the nature of their interdependencies.Identify the one self-correcting mechanism among those elements that not only makes communication a dynamic,two-way process,but also increases the probability of effective communication.

Accepted Answer

The answer of Specify the essential elements in the interpersonal...

Question 11

When messages move through the grapevine by one person randomly contacting several others and telling them the message and then those individuals,in turn,randomly contact several others and continue to spread it,the chain is called:
A) probability
B) gossip
C) single-strand
D) cluster

Accepted Answer

The answer of When messages move through the grapevine by...

Question 12

Identify and explain the three major challenges of using email.

Accepted Answer

The answer of Identify and explain the three major challenges...

Question 13

Explain the concept of media richness.Identify the implications of this concept for (a)routine task-related communication and (b)the resolution of complex problems and important emotionally-based interpersonal issues.

Accepted Answer

The answer of Explain the concept of media richness.Identify the...

Question 14

The way that messages move through grapevines in organizations that is not a definite channel because the message is spread to different people,bypassing others altogether is the ____ chain.
A) single-strand
B) gossip
C) cluster
D) probability

Accepted Answer

The answer of The way that messages move through grapevines...

Question 15

Define media richness and identify the factors that combine to determine it.How would you rank face-to-face communication,voice mail and e-mails on media richness? Explain your ranking.

Accepted Answer

The answer of Define media richness and identify the factors...

Question 16

According to Change Competency: Michael Ward's Reflections on CSX's One Plan Redesign,which of the following is not one of CSX's core values:
A) People make a difference
B) Safety is a way of life.
C) Be fact based.
D) These are all core values of CSX

Accepted Answer

In the article, all three options - A, B and C - are mentioned as core values of CSX, and there is no indication that any of these values is less important than the others. Therefore, the correct answer is D, as all the options are core values of CSX.

Question 17

Research suggests fewer than ____ of user grasp the tone or intent of an e-mail.
A) 50 percent
B) 60 percent
C) 70 percent
D) 80 percent

Accepted Answer

Research indicates that fewer than 50 percent of users accurately grasp the tone or intent of an email, highlighting the challenges of communicating nuances and emotions through text-based digital communication.

Question 18

Describe how nonverbal communication affects dialogue using the acronym PERCEIVE.

Accepted Answer

The answer of Describe how nonverbal communication affects dialogue using...

Question 19

Define political skill.Describe three of the four dimensions of political skill.

Accepted Answer

The answer of Define political skill.Describe three of the four...

Question 20

The way that messages move through grapevines in organizations that has the lowest accuracy is the ____ chain.
A) unending
B) gossip
C) single-strand
D) cluster

Accepted Answer

The single-strand chain, where a message is passed from one individual to another in a sequential manner, tends to have the lowest accuracy because the message can be altered or distorted as it moves from person to person.

Quiz 9: Interpersonal Communication in Organizations: Part B

The way that messages move through grapevines in organizations that is likely to be the most slow-moving is the ____ chain.

When messages move through the grapevine by one person telling several close contacts who then pass it on to several people they have close contacts with,the chain is called:

According to Change Competency: Michael Ward's Reflections on CSX's One Plan Redesign,what did Michael do upon becoming CEO:

Describe 360-degree feedback and the controversy surrounding its use and application.

Explain what is meant by dialogue,why it is important,and specify the skills and behaviors that are necessary to foster it.

Email is different from live conversation in all of the following ways except:

Discuss how nonverbal communication can thwart cross-cultural communication effectiveness.

E-body language is primarily conveyed in three areas,including all of the following except:

Define chromatics and chronemics and discuss how they affect communication.

When messages move through the grapevine by one person randomly contacting several others and telling them the message and then those individuals,in turn,randomly contact several others and continue to spread it,the chain is called:

Identify and explain the three major challenges of using email.

Explain the concept of media richness.Identify the implications of this concept for (a)routine task-related communication and (b)the resolution of complex problems and important emotionally-based interpersonal issues.

The way that messages move through grapevines in organizations that is not a definite channel because the message is spread to different people,bypassing others altogether is the ____ chain.

Define media richness and identify the factors that combine to determine it.How would you rank face-to-face communication,voice mail and e-mails on media richness? Explain your ranking.

According to Change Competency: Michael Ward's Reflections on CSX's One Plan Redesign,which of the following is not one of CSX's core values:

Research suggests fewer than ____ of user grasp the tone or intent of an e-mail.

Describe how nonverbal communication affects dialogue using the acronym PERCEIVE.

Define political skill.Describe three of the four dimensions of political skill.

The way that messages move through grapevines in organizations that has the lowest accuracy is the ____ chain.