Question 1

An important key to creating a successful high performance system (HPS)is the leaders' ability to display energy and zest for the task being performed,the product being built,and fellow team members.

Accepted Answer

Leaders who display energy and enthusiasm for the task and the team members inspire and motivate their team to perform at a high level. This can lead to a successful high-performance system.

Question 2

Likert's research of organizations describes System 2 management as a benevolent but authoritative system.

Accepted Answer

Likert's research suggests that System 2 management is characterized by benevolent but authoritative leadership, where leaders have a high concern for both people and production.

Question 3

Most of the evidence regarding the results of survey research and feedback methods indicates positive changes in employee attitudes and perceptions.

Accepted Answer

According to research, survey research and feedback methods have been shown to have a positive impact on employee attitudes and perceptions.

Question 4

High performance systems (HPSs)are often seen as a problem by other organization subsystems.

Accepted Answer

High performance systems can cause issues for other organization subsystems such as increased workload, lack of resources, and tension among employees. Therefore, they can be seen as a problem by other subsystems.

Question 5

The Grid OD Program begins with a focus on the managerial styles of executives.

Accepted Answer

The Grid OD Program does begin with a focus on the managerial styles of executives as part of its leadership development approach.

Question 6

Learning organizations are characterized by employees focused on learning within their own department so that they are not confused with the interactions and objectives of other departments.

Accepted Answer

Learning organizations are characterized by employees who focus on learning across departments and boundaries, seeking to understand how their work fits into the larger picture of the organization's goals and objectives. This helps break down silos and promotes collaboration and knowledge sharing across the organization.

Question 7

In a learning organization people are free to try experiments,take risks,and openly assess the results.

Accepted Answer

In a learning organization, there is a culture of experimentation, risk-taking, and open evaluation of results. This allows individuals and teams to learn from their mistakes and successes, and continually improve their processes and outcomes.

Question 8

High performance systems (HPSs)normally utilize more resources than other subsystems in the organization doing the same type of work though they do the work much faster.

Accepted Answer

The answer of High performance systems (HPSs)normally utilize more resources...

Question 9

A system-wide intervention examines _____.
A)the organizational structure
B)process and flows within the organization
C)interactions and integrations within the system
D)all of the above
E)answers a and b

Accepted Answer

A system-wide intervention examines all of the above, including the organizational structure, process and flows within the organization, and interactions and integrations within the system. This helps to identify areas for improvement and facilitates change throughout the entire system.

Question 10

Using survey feedback with other intervention procedures usually produces effects that are more successful and long-range than using only the feedback method.

Accepted Answer

Using survey feedback alone may have limited impact, but combining it with other intervention procedures can enhance its effectiveness and produce lasting results. This is because other procedures can provide support, resources, and accountability to promote sustained behavior change.

Question 11

Several system-wide approaches to OD present contradictory approaches to change.

Accepted Answer

Yes, several system-wide approaches to OD present contradictory approaches to change because different approaches have different assumptions, values, and methods. For example, some approaches focus on individual behavior change, while others prioritize organizational systems and structures. Thus, integrating different approaches requires careful consideration and management to ensure maximum effectiveness.

Question 12

High performance systems (HPSs)have blurred boundaries so that the systems can be integrated with their environments.

Accepted Answer

The answer of High performance systems (HPSs)have blurred boundaries so...

Question 13

A manager who is feeding back the information collected through a questionnaire to his or her subordinates is involved in which intervention?
A)survey research and feedback
B)transactional analysis
C)reengineering
D)system 4
E)Grid OD

Accepted Answer

The manager is using survey research (the questionnaire) and feedback (communicating the results to subordinates) to gather information and improve the organization.

Question 14

Reengineering emphasizes methodical and minor modifications to the current practices of an organization.

Accepted Answer

Reengineering involves fundamental and radical changes to an organization's processes, rather than minor modifications to current practices.

Question 15

The key to a successful survey is for management to _____.
A)select an OD practitioner whose values fit those of the organization
B)clearly define the purpose of the survey and what will be done with the results
C)delegate process responsibilities to the human resource department
D)make sure that every person in the organization completes a survey
E)funnel data to top management for use in strategic planning

Accepted Answer

Clearly defining the purpose of the survey and what will be done with the results is crucial for a successful survey. It ensures that the survey is focused and relevant, and provides direction for future actions based on the survey results. Selecting an OD practitioner whose values fit those of the organization and funneling data to top management for use in strategic planning are also important steps, but they are not the key to a successful survey. Delegating process responsibilities to the human resource department and making sure that every person in the organization completes a survey are logistical considerations that are important, but they do not determine the success of the survey.

Question 16

During the teamwork development phase of the OD grid program,the manager of each department sets individual and group goals.

Accepted Answer

In the teamwork development phase of the OD (Organizational Development) grid program, the focus is on enhancing team dynamics and collaboration, not on setting individual and group goals by department managers. Goal setting may be a part of the process, but it is not the primary focus of this phase.

Question 17

In Likert's System 4 management,there are a great many rules,policies,and procedures that need to be done.

Accepted Answer

In Likert's System 4 management, there are not a great many rules, policies, and procedures. Instead, there is a focus on collaboration and participative decision-making to achieve organizational goals.

Question 18

Organizations inevitably change because they are open systems that are in continuous interaction with their environment.

Accepted Answer

Organizations are influenced by various external factors such as competitors, customers, economic conditions, regulatory changes, and technological advancements, which make them open systems that are continuously adapting and evolving in response to their environment.

Question 19

Today's managers can aim for success in a relatively stable and predictable environment.

Accepted Answer

Today's business environment is more volatile, uncertain, complex, and ambiguous than ever before, known as VUCA. Managers need to be adaptable and flexible to navigate this constantly changing environment.

Question 20

Employee surveys may be used to evaluate policies,procedures,and work processes.

Accepted Answer

Employee surveys are a common tool used by companies to gather feedback from employees, including their thoughts on policies, procedures, and work processes. This information can be used to evaluate and improve these aspects of the organization.

Quiz 14: High-Performing Systems and the Learning Organization