Question 1

Environmental analysis was an early OD approach to change.

Accepted Answer

False

Question 2

OD specialists may be either internal or external OD practitioners.

Accepted Answer

OD specialists can work within an organization as internal practitioners or as external consultants hired to implement OD programs.

Question 3

In attempting to manage today's organizations,many executives find that their past failures to give enough attention to the changing environment are now creating problems for them.

Accepted Answer

Many executives are realizing that they must now deal with the consequences of not paying enough attention to the changing environment, and this is causing problems for their organizations.

Question 4

Peripheral norms are those norms that are essential to an organization's objectives.

Accepted Answer

Peripheral norms are norms that are not essential to an organization's objectives. They are usually related to social and cultural behavior within the organization, and may vary amongst different groups and departments. Examples of peripheral norms include dress code, office etiquette, and social norms surrounding workplace interactions.

Question 5

Norms are the rules and regulations of an organization regarding the conduct of employees.

Accepted Answer

Norms refer to the informal guidelines and standards of behavior that are accepted and expected by members of a group, organization, or society, rather than formal rules and regulations.

Question 6

Characteristics of OD include a collaborative approach to change and an emphasis on performance.

Accepted Answer

OD (Organizational Development) emphasizes a collaborative approach to change, involving all levels of the organization, and focuses on improving organizational performance.

Question 7

Organizations are considered static systems.

Accepted Answer

Organizations are not considered static systems as they are constantly evolving and changing to adapt to internal and external factors.

Question 8

Organization culture refers to the general characteristics of an organization such as the size of the organization,where it is physically located,and the layout of the buildings.

Accepted Answer

Organization culture refers to the shared values, beliefs, attitudes, behaviors, and practices that characterize an organization. It is not just about the physical features of the organization.

Question 9

A country such as China likely will not have OD programs,as OD is primarily limited to developed countries with democratic governments.

Accepted Answer

This statement is false. While it is true that OD originated in developed countries with democratic governments, it is not limited to those countries. Many developing countries, including China, have implemented OD programs in various forms.

Question 10

Successful firms in the 21st century will share common traits,including being faster,more customer oriented,and larger.

Accepted Answer

While successful firms in the 21st century do aim to be faster and more customer-oriented, being larger is not a necessary trait. Many successful companies focus on agility, innovation, and niche markets rather than just expanding in size.

Question 11

Once a successful organization such as Google has defined a business model,the reason and importance of developing plans for change diminish.

Accepted Answer

Even successful organizations like Google need to continually adapt and innovate to remain competitive and relevant in their industry. Developing plans for change is important to ensure that they can continue to grow and meet evolving customer needs.

Question 12

OD practitioner Warren Bennis suggests that the three underlying factors in the emergence of OD are the need for new forms,an increase in social awareness,and a focus on cultural change.

Accepted Answer

Warren Bennis did suggest these three underlying factors in the emergence of OD.

Question 13

The objective of OD techniques is to focus on a small segment of an organization so that it will not impact the rest of the system.

Accepted Answer

The objective of OD techniques is to focus on the entire organization as a system, rather than just a small segment. The aim is to improve the overall effectiveness and efficiency of the organization, not just one part of it.

Question 14

Both planned changes and the systems approach are used in organization development.

Accepted Answer

Both planned changes and the systems approach are integral components of organization development. Planned changes involve deliberate and purposeful interventions to improve organizational effectiveness, while the systems approach emphasizes the interconnectedness of various organizational components and the need to consider the whole system when implementing changes. Together, these strategies can help organizations achieve their goals and adapt to changing environments.

Question 15

The OD practitioner is always a member of the organization so that the issue of trust is satisfied.

Accepted Answer

While the OD practitioner may work closely with the organization and its members, they are typically external consultants rather than internal staff members. It is possible for an internal staff member to serve as an OD practitioner, but this is not always the case, and usually requires them to maintain a level of objectivity and confidentiality in working with the organization. Trust is important in any consulting relationship, but it is not strictly dependent on the practitioner being a member of the organization.

Question 16

OD specialists who are internal practitioners typically come from areas of the organization such as finance and manufacturing.

Accepted Answer

While it is possible for internal OD specialists to come from areas such as finance and manufacturing, they can also come from other areas of the organization such as HR, training and development, or organizational psychology. There is no predetermined career path for OD specialists.

Question 17

Since planned change can not take into consideration unfolding and unknown events,OD is change based upon current conditions so that an organization can react to the latest market conditions.

Accepted Answer

OD (Organizational Development) involves planned change that is designed to be flexible and adaptive, allowing organizations to respond to both current conditions and unforeseen future changes.

Question 18

A humanistic concern for personal growth is a characteristic of organization development.

Accepted Answer

Personal growth and development of individuals is a core value of humanistic approach. Organization development involves implementing strategies and processes that foster personal and professional growth of individuals within an organization.

Question 19

Some OD practitioners consist of organization members,such as managers,who apply OD to their work.

Accepted Answer

This is true. Some individuals within a organization may take on the role of an OD practitioner and apply OD principles and practices within their work, such as managers or team leaders. This approach is commonly referred to as "internal OD".

Question 20

The increasing rate of change in a company's external environment is one reason for the utilization of organization development.

Accepted Answer

Organization development is a planned and systematic approach to improving organizational effectiveness by understanding and changing the organization's behavior through its culture, communication, and employees. With the external environment of a company constantly changing, it becomes necessary for the organization to adapt to the changes to stay competitive. Therefore, the increasing rate of change in a company's external environment is one reason for the utilization of organization development.

Quiz 1: Organization Development and Reinventing the Organization