Question 1

At the Grenchit Corporation the union and management have not been able to reach a mutually satisfactory agreement on a grievance.The two sides have agreed to bring in a(n)_________ who will examine the evidence and arguments on both sides and issue a binding decision.
A) mediator
B) arbitrator
C) fact finder
D) union steward

Accepted Answer

An arbitrator is a neutral third party who listens to both sides of a dispute and makes a decision that is binding on both parties. A mediator helps the two sides reach a voluntary agreement, but in this case, the two sides have already failed to reach a mutually satisfactory agreement. A fact finder is another type of neutral third party who gathers and presents facts about a dispute, but does not make a binding decision. A union steward is a union representative who helps individual workers with grievances.

Question 2

Closed shops were declared illegal by the:
A) Taft-Hartley Act.
B) Norris-LaGuardia Act.
C) National Labor Relations Board in 1929.
D) U.S.Supreme Court in 1946.

Accepted Answer

The answer of Closed shops were declared illegal by the:
A)...

Question 3

A key difference between a mediator and an arbitrator is that:
A) a mediator is appointed by labor and management,while an arbitrator is appointed by the federal government under terms set forth in the Taft-Hartley Act.
B) a mediator is an unpaid volunteer,while an arbitrator is a paid professional.
C) an arbitrator can settle a labor-management dispute by rendering a binding decision,while a mediator can only make suggestions and encourage the two sides in a dispute to continue negotiating.
D) a mediator is a lawyer who represents either labor or management in a labor dispute,while an arbitrator is an impartial advisor who listens to both sides of the dispute and offers suggestions that help the two parties reach a mutually acceptable agreement.

Accepted Answer

The key difference between a mediator and an arbitrator is that a mediator can only make suggestions and encourage the two sides in a dispute to continue negotiating, while an arbitrator can settle a labor-management dispute by rendering a binding decision. A mediator's role is to facilitate communication and encourage compromise, while an arbitrator's role is to hear evidence and make a decision that both sides are legally bound to abide by.

Question 4

Union shops are illegal in the state of North Carolina.This means that North Carolina:
A) is violating federal law.
B) has passed a right-to-work law.
C) allows firms to use yellow-dog contracts.
D) is taking advantage of a loophole in the National Labor Relations Act.

Accepted Answer

North Carolina has passed a "right-to-work" law, which means that employees cannot be forced to join a union or pay union dues as a condition of employment. This effectively makes union shops illegal in the state. It is not violating federal law or taking advantage of a loophole in the National Labor Relations Act, and yellow-dog contracts (which require employees to agree not to join a union as a condition of employment) are also illegal.

Question 5

The key difference between an agency shop agreement and an open shop agreement is that in an agency shop:
A) workers must join the union within a stipulated time period (usually 30,60,or 90 days)in order to keep their jobs,but in an open shop the workers are not required to join the union.
B) the union is restricted to a limited number of employees who perform specific types of jobs,but in an open shop membership in the union is available to all workers.
C) workers who do not join the union must pay a fee or regular dues,while in an open shop workers who choose not to join the union do not have to pay any union fees or dues.
D) workers must agree not to join a union in order to keep their jobs while in an open shop workers are free to join a union if they wish,but they are not required to do so.

Accepted Answer

In an agency shop agreement, workers who choose not to join the union are still required to pay a fee or regular dues in order to keep their jobs. In an open shop agreement, workers are not required to join the union or pay any union fees or dues.

Question 6

___________ is the use of a third party to encourage labor and management to continue negotiating in an effort to settle a labor dispute or achieve a mutually acceptable labor-management agreement.
A) Arbitration
B) Mediation
C) Reconciliation
D) Intercession

Accepted Answer

Mediation is the use of a third party (the mediator) who helps labor and management come to an agreement or settlement. The mediator does not make a decision for them, but instead helps them communicate effectively and find common ground. Arbitration (A) involves a third party making a binding decision on a labor dispute, while reconciliation (C) refers to the process of restoring a relationship after a dispute has been resolved. Intercession (D) is another term for mediation.

Question 7

Under a(n)___________ shop agreement,workers must belong to the union before they are hired.
A) open
B) union
C) agency
D) closed

Accepted Answer

A closed shop agreement is a labor union agreement where the employer agrees to hire only union members, and all current employees must also be a member of the union. This is in contrast to an open shop, where membership in the union is voluntary, and a union shop, where employees do not have to be members when hired but must join the union within a specified period. An agency shop agreement requires non-union employees to pay a fee to the union to cover the cost of representation in collective bargaining, while a union shop agreement requires all employees to join the union after a specified period, even if they did not want to.

Question 8

A grievance is:
A) an implication that management has broken a management-union agreement,but it must be proven.
B) an employee's perception that management has not in some way fulfilled a labor contract agreement.
C) the disappointment that members of a union feel when management refuses to participate in good faith collective bargaining.
D) the result of a poorly arbitrated conflict.

Accepted Answer

A grievance is a formal complaint made by an employee or union regarding a perceived violation or misinterpretation of a labor contract agreement, company policy, or law. It is based on the employee's perception of a violation and does not necessarily have to be proven.

Question 9

The justification for dues or fees paid by nonunion members to the union in a(n)_________ shop is that the union represents all workers in collective bargaining,not just those who belong to the union.
A) closed
B) agency
C) fee simple
D) union

Accepted Answer

In an agency shop, nonunion members are required to pay fees or dues to the union because the union represents all workers in collective bargaining. This is done to prevent "free riders" who benefit from the union's bargaining without contributing to its costs. Option A (closed shop) is incorrect because it requires employees to be union members in order to be hired. Option C (fee simple) is not relevant to this topic. Option D (union shop) is similar to an agency shop but requires all employees to eventually become union members.

Question 10

Hector is philosophically opposed to unions."Why should I be required to join an organization I don't agree with,or pay a fee to support it financially?" he asked some of his buddies who belong to the union."I thought this was a free country,but I don't feel very free when I'm told that I'll lose my job if I don't join the union.It just isn't fair." Hector's comments suggest he favors a(n)__________ shop arrangement.
A) closed
B) open
C) regulated
D) certified

Accepted Answer

Hector's opposition to being required to join an organization he doesn't agree with or pay a fee to support it financially suggests that he would prefer an open shop arrangement. In an open shop, employees are not required to join a union, but they may choose to do so if they wish. This aligns with Hector's belief in freedom of choice and not being forced into an organization he disagrees with.

Question 11

Labor unions and management hope to resolve issues through collective bargaining.Each side comes to the table with a range of options they are willing to consider - some more appealing than others.All options that each will consider fall within the ________________.
A) the LRB list of possibilities
B) the cases of consideration
C) the lands of indifference
D) bargaining zone

Accepted Answer

The bargaining zone refers to the range of options that both labor unions and management are willing to consider during collective bargaining. It includes options that are more appealing to each party as well as those that are less desirable but still acceptable. Therefore, the best answer is D.

Question 12

Amie was recently hired at Kreigmeister Industries as a repairperson.She was informed that if she chose not to join the union representing her fellow repair workers,she would still have to pay a fee to the union.Apparently,Kreigmeister operates under a(n):
A) illegal arrangement,since nonmembers can never legally be required to pay fees to unions.
B) closed shop agreement.
C) union shop agreement.
D) agency shop agreement.

Accepted Answer

Amie's situation describes an agency shop agreement, where non-union workers may choose not to join the union but are required to pay a fee to cover the costs of union representation. This is legal under federal law. A closed shop agreement (B) requires all employees to be union members in order to be hired, which is illegal under current labor laws. A union shop agreement (C) requires employees to join the union after a certain period of time on the job, but does not require non-members to pay a fee. Option A is incorrect because agency shop agreements are a legally permissible exception to the general rule that non-members cannot be required to pay union dues or fees.

Question 13

In a union shop:
A) workers must join the union within a stipulated time period (usually 30,60,or 90 days)in order to keep their jobs.
B) workers must belong to the union before the company can hire them.
C) workers who do not join the union must pay a union fee.
D) workers are required to sign yellow-dog contracts.

Accepted Answer

In a union shop, workers are not required to join the union before being hired, but they must join within a stipulated time period (usually 30,60,or 90 days) in order to keep their jobs. This is known as a union security clause. Therefore, choice A is the best answer.

Question 14

The process of bringing in an impartial third party to render a binding decision in a labor dispute is referred to as:
A) resolution.
B) mediation.
C) arbitration.
D) confirmation.

Accepted Answer

The process of bringing in an impartial third party to render a binding decision in a labor dispute is called arbitration. Resolution refers to the solution of a problem or dispute, but it does not necessarily indicate the involvement of a third party. Mediation involves the assistance of a neutral mediator to help the parties reach a voluntary settlement, but the mediator does not have the power to make a binding decision. Confirmation is not relevant in this context.

Question 15

A(n)___________ is a union official who works permanently in an organization and represents employee interests on a daily basis.
A) arbitrator
B) shop steward
C) mediator
D) president

Accepted Answer

A shop steward is a union official who is elected by the union members in a particular department or work unit. They work permanently within the organization and are responsible for representing the interests of employees on a daily basis. The other options (arbitrator, mediator, president) may also be involved in labor relations, but they do not work permanently within the organization representing employee interests on a daily basis.

Question 16

If management and union officials cannot resolve a grievance,a(n)_________ is asked to listen to the arguments of each side and to make a decision that both sides will have to comply with.
A) confirmer
B) counselor
C) arbitrator
D) mediator

Accepted Answer

An arbitrator is a neutral third-party who is called in to listen to the arguments presented by both management and union officials in order to make a decision that both sides will be required to follow. A confirmer and counselor are not appropriate in this situation, and while a mediator could be used to help the two sides reach a resolution, an arbitrator is specifically appointed to make a final decision.

Question 17

If a union is present in a firm that has a(n)_________ shop arrangement,workers may join the union if they wish,but they are not required to join or pay a union fee in order to keep their jobs.
A) open
B) unrestricted
C) freedom of choice
D) agency

Accepted Answer

An open shop arrangement means that workers may join a union if they wish, but are not required to join or pay a union fee in order to keep their jobs. This is in contrast to a closed shop arrangement where workers are required to join the union in order to work at the firm. Unrestricted and freedom of choice are not commonly used terms to describe the type of shop arrangement, and agency refers to a specific type of relationship between an employer and a hired worker.

Question 18

In the late 1930s management at Bodenger Industries agreed to hire only those workers who were already members of the Steelworkers Union.Bodenger had agreed to a type of arrangement known as a(n):
A) closed shop.
B) open shop.
C) union shop.
D) restricted shop.

Accepted Answer

A closed shop is a workplace where only union members can be hired. This was the arrangement agreed to by Bodenger Industries in the late 1930s. The other options do not accurately describe this type of workplace arrangement. An open shop allows employees to choose whether or not to join a union, while a union shop requires employees to join the union after being hired. A restricted shop is not a commonly used term in relation to labor management.

Question 19

Which of the following topics is generally covered in a negotiated labor-management agreement?
A) Corporate pricing policy
B) Grievance procedures
C) Management fringe benefits
D) Management compensation

Accepted Answer

Negotiated labor-management agreements typically cover topics such as wages, hours, working conditions, job security, and grievance procedures. Corporate pricing policy, management fringe benefits, and management compensation are not typically included in these types of agreements.

Question 20

In a(n)__________ shop,workers do not have to belong to a union before they are hired,but they must join a union within a specified period (usually 30,60,or 90 days)in order to keep their job.
A) agency
B) closed
C) open
D) union

Accepted Answer

The answer of In a(n)__________ shop,workers do not have to...

Quiz 12: Dealing With Employee-Management Issues and Relationships

At the Grenchit Corporation the union and management have not been able to reach a mutually satisfactory agreement on a grievance.The two sides have agreed to bring in a(n) _________ who will examine the evidence and arguments on both sides and issue a binding decision.

Closed shops were declared illegal by the:

A key difference between a mediator and an arbitrator is that:

Union shops are illegal in the state of North Carolina.This means that North Carolina:

The key difference between an agency shop agreement and an open shop agreement is that in an agency shop:

___________ is the use of a third party to encourage labor and management to continue negotiating in an effort to settle a labor dispute or achieve a mutually acceptable labor-management agreement.

Under a(n) ___________ shop agreement,workers must belong to the union before they are hired.

A grievance is:

The justification for dues or fees paid by nonunion members to the union in a(n) _________ shop is that the union represents all workers in collective bargaining,not just those who belong to the union.

Labor unions and management hope to resolve issues through collective bargaining.Each side comes to the table with a range of options they are willing to consider - some more appealing than others.All options that each will consider fall within the ________________.

Amie was recently hired at Kreigmeister Industries as a repairperson.She was informed that if she chose not to join the union representing her fellow repair workers,she would still have to pay a fee to the union.Apparently,Kreigmeister operates under a(n) :

In a union shop:

The process of bringing in an impartial third party to render a binding decision in a labor dispute is referred to as:

A(n) ___________ is a union official who works permanently in an organization and represents employee interests on a daily basis.

If management and union officials cannot resolve a grievance,a(n) _________ is asked to listen to the arguments of each side and to make a decision that both sides will have to comply with.

If a union is present in a firm that has a(n) _________ shop arrangement,workers may join the union if they wish,but they are not required to join or pay a union fee in order to keep their jobs.

In the late 1930s management at Bodenger Industries agreed to hire only those workers who were already members of the Steelworkers Union.Bodenger had agreed to a type of arrangement known as a(n) :

Which of the following topics is generally covered in a negotiated labor-management agreement?

In a(n) __________ shop,workers do not have to belong to a union before they are hired,but they must join a union within a specified period (usually 30,60,or 90 days) in order to keep their job.