Question 1

A "lights out" factory,which is completely automated demonstrates a company's lack of ability to meet customer needs.

Accepted Answer

A "lights out" factory, which is completely automated, can demonstrate a high level of efficiency and productivity, which can actually help a company better meet customer needs.

Question 2

Owen is a factory manager for Gateway Computers and is conducting a visual inspection of component hardware and comparing against established quality standards.Owen is measuring _____.
A)production planning
B)critical path
C)quality control
D)benchmarking

Accepted Answer

Owen is conducting quality control by visually inspecting the component hardware and comparing it to established quality standards. Production planning (A) involves developing a plan for how to manufacture a product, critical path (B) is a project management tool for identifying the most important tasks in a project, and benchmarking (D) is a process for comparing a company's performance to that of its competitors.

Question 3

Elijah is a warehouse production manager and has been assigned a complex project that might result in lengthy delays.In order to coordinate all aspects of the production process,Elijah has created a(n)_____ chart.
A)ISO
B)FMS
C)Gantt
D)PERT

Accepted Answer

The answer of Elijah is a warehouse production manager and...

Question 4

An analytic production system combines a number of raw materials or parts or transforms raw materials to produce finished products.

Accepted Answer

An analytic production system typically involves breaking down raw materials into different products, rather than combining materials or parts to create a product.

Question 5

A light bulb is an example of a standardized part,which simplifies the replacement process.

Accepted Answer

A standardization process has been carried out for the manufacture of light bulbs, which ensures that all the bulbs are of the same size, shape, specifications and work on a matching socket. Therefore, replacing a light bulb with another one of the same specification and type is an easy and straightforward process.

Question 6

The critical path in a PERT chart represents the _____.
A)sequence of operations that involves outside suppliers
B)sequence of operations that requires the longest time for completion
C)areas of operations that require the least amount of technical support
D)areas of operations that have abundant and extra time

Accepted Answer

The critical path is the sequence of operations that requires the longest time for completion. This is because any delay along the critical path will delay the entire project.

Question 7

The last step in production control is to spot problems in the production process and inform management of needed adjustments.This phase is called _____.
A)evaluation
B)dispatching
C)follow-up
D)process control

Accepted Answer

Follow-up is the final step in production control where any problems that arise during the production process are identified and reported to management for adjustments. Evaluation is a general term and refers to the overall assessment of the production process. Dispatching is a step in production control where orders are given to workers to start a production process. Process control is the monitoring and controlling of a production process to ensure it meets specific quality and efficiency standards.

Question 8

A Gantt chart is associated with which step in production control?
A)Routing
B)Scheduling
C)Dispatching
D)Follow-up

Accepted Answer

Gantt chart is a tool used for scheduling tasks in production control. It helps in visualizing the tasks to be done, their duration and dependencies. Therefore, the correct choice is B) Scheduling.

Question 9

Flexible production systems typically involve using information technology to share the details of customer orders,programmable equipment to fulfill orders,and skilled people to carry out whatever tasks are necessary to fill an order.They are less complicated and require less cooperation than do mass production systems.

Accepted Answer

Flexible production systems are often more complex and require greater cooperation than mass production systems because they need to adapt to varying customer demands, handle a wider range of tasks, and integrate advanced technologies and skilled workers to efficiently customize products.

Question 10

Mass production helps make large quantities of goods at lower prices.

Accepted Answer

Mass production allows for economies of scale, where the cost per unit decreases as the quantity produced increases, leading to lower prices for consumers.

Question 11

Trisha owns a line of hand-made purses.She is paid in advance and creates items that are custom made according to her clients' specifications.Trisha uses a system of customer-driven production.

Accepted Answer

Trisha's business model involves receiving advance payments from customers and then creating custom-made products to meet their specific needs. This is a customer-driven production system since she tailors her products to match the preferences of her clients.

Question 12

When a company looks to an established,superlative product as a guide for its new product,it is _____.
A)implementing quality control
B)forecasting
C)implementing quality standards
D)benchmarking

Accepted Answer

When a company looks to an established, superlative product as a guide for its new product, it is using the process of benchmarking. This involves identifying the best practices in the industry and comparing performance levels to set goals and standards.

Question 13

The goal of _____ is for companies to eliminate virtually all defects in output,processes,and transactions.
A)European Economic Community
B)Six Sigma
C)WTO
D)NATO Business Alliance

Accepted Answer

The goal of Six Sigma is to reduce defects in output, processes, and transactions to virtually zero levels, which is achieved through a structured problem-solving methodology and statistical analysis. The other choices mentioned in the question are not related to this particular goal.

Question 14

Most services businesses,such as accountants and plumbers,utilize an intermittent production system.

Accepted Answer

Services businesses typically do not have a continuous flow of production like manufacturing businesses. Instead, they tend to have intermittent production based on the needs and demands of their clients.

Question 15

Jeanne,a production manager,is developing timetables that specify how long each operation in the production process takes and when workers should perform it.Jeanne is engaged in the _____ step of production control.
A)planning
B)routing
C)scheduling
D)dispatching

Accepted Answer

Jeanne is developing timetables which specify when each operation should be performed, hence she is engaged in scheduling step of production control.

Question 16

Although companies don't generally decide to completely replace mass production with flexible production or customer-driven production,the addition of these alternative forms of production can lead to job satisfaction.

Accepted Answer

The statement is true, as the inclusion of more flexible and customer-driven production methods can offer employees more varied and fulfilling work, leading to greater job satisfaction. However, this doesn't necessarily mean that mass production is completely replaced.

Question 17

Part of Vicky's job as a production supervisor is to instruct each department on what work to do and the time in which they have to complete their work assignments.This part of her job is known as _____.
A)routing
B)dispatching
C)scheduling
D)planning

Accepted Answer

Dispatching involves giving instructions to departments on what work to do and the time frame for completion.

Question 18

A company can monitor quality level output in all of the following ways EXCEPT _____.
A)customer surveys
B)electronic sensors
C)visual inspections
D)share of marketplace

Accepted Answer

Share of marketplace is not a direct measure of quality level output, but rather an indication of market demand and competition. The other options (customer surveys, electronic sensors, and visual inspections) are all ways that a company can monitor the quality of its output.

Question 19

Mass production is highly efficient for producing small quantities of unique items.

Accepted Answer

Mass production is actually highly efficient for producing large quantities of standardized items, rather than small quantities of unique items.

Question 20

Corn processing is an example of analytic production.

Accepted Answer

Analytic production involves breaking down a raw material into its component parts and recombining them in a new form. Corn processing involves separating the kernel from the rest of the plant and then using various processes to create different products such as cornmeal, corn syrup, and ethanol. This involves a significant amount of analysis and separation of different components, making it an example of analytic production.

Quiz 10: Production and Operations Management

A "lights out" factory,which is completely automated demonstrates a company's lack of ability to meet customer needs.

Owen is a factory manager for Gateway Computers and is conducting a visual inspection of component hardware and comparing against established quality standards.Owen is measuring _____.

Elijah is a warehouse production manager and has been assigned a complex project that might result in lengthy delays.In order to coordinate all aspects of the production process,Elijah has created a(n) _____ chart.

An analytic production system combines a number of raw materials or parts or transforms raw materials to produce finished products.

A light bulb is an example of a standardized part,which simplifies the replacement process.

The critical path in a PERT chart represents the _____.

The last step in production control is to spot problems in the production process and inform management of needed adjustments.This phase is called _____.

A Gantt chart is associated with which step in production control?

Mass production helps make large quantities of goods at lower prices.

Trisha owns a line of hand-made purses.She is paid in advance and creates items that are custom made according to her clients' specifications.Trisha uses a system of customer-driven production.

When a company looks to an established,superlative product as a guide for its new product,it is _____.

The goal of _____ is for companies to eliminate virtually all defects in output,processes,and transactions.

Most services businesses,such as accountants and plumbers,utilize an intermittent production system.

Jeanne,a production manager,is developing timetables that specify how long each operation in the production process takes and when workers should perform it.Jeanne is engaged in the _____ step of production control.

Although companies don't generally decide to completely replace mass production with flexible production or customer-driven production,the addition of these alternative forms of production can lead to job satisfaction.

Part of Vicky's job as a production supervisor is to instruct each department on what work to do and the time in which they have to complete their work assignments.This part of her job is known as _____.

A company can monitor quality level output in all of the following ways EXCEPT _____.

Mass production is highly efficient for producing small quantities of unique items.

Corn processing is an example of analytic production.