For a business conducting an HRM audit,which of the following will serve as an important customer satisfaction measure in assessing the success of training programs conducted by HR?
A) the percentage of employees participating in training programs per job family
B) the percentage of employees receiving tuition refunds
C) per capita (average)merit increases
D) training dollars per employee
E) the quality of introduction or orientation programs

Question

Quizplus · Accepted Answer

Customer satisfaction in this scenario refers to the employees who have undergone the training programs. Therefore, the quality of the introduction or orientation programs (E) will serve as an important measure in assessing the success of the training programs as it directly impacts how satisfied the employees are with the training. The other options (A, B, C, and D) may provide useful information, but they are not specifically related to measuring employee satisfaction with the training programs.

For a Business Conducting an HRM Audit,which of the Following