Question 1

Define job satisfaction.

Accepted Answer

Job satisfaction refers to an employee's general attitude towards his or her job.Although job satisfaction is an attitude rather than a behaviour,it's an outcome that concerns many managers because satisfied employees are more likely to show up for work,have higher levels of performance and stay with an organisation.

Question 2

The ________ component of attitude is based on emotions.

Accepted Answer

The affective component of attitude is based on emotions. The cognitive component is based on beliefs or thoughts, while the behavioral component is based on actions or behaviors. There is no such thing as a psychological component of attitude.

Question 3

Describe the focus and goals of organisational behaviour that are covered in this chapter.

Accepted Answer

Organisational behaviour is a field of study that is concerned specifically with the actions of people at work.This chapter focuses primarily on two areas of organisational behaviour: individual behaviour and group behaviour.
Individual behaviour includes topics such as attitudes,personality,perception,learning and motivation.Group behaviour includes norms,roles,team building,leadership and conflict.Organisational behaviour also examines organisational aspects including structure,culture and human resource policies and practices.
The goals of organisational behaviour are to explain,predict and influence behaviour.Managers need to be able to explain why employees engage in some behaviours rather than others,predict how employees will respond to various actions the manager might take,and influence how employees behave.

Question 4

One of the challenges in understanding organisational behaviour is that it addresses issues that are obvious.

Accepted Answer

One of the challenges in understanding organisational behaviour is that it addresses issues that are not always obvious and may require deeper analysis and understanding of human psychology and group dynamics.

Question 5

Define employee productivity.

Accepted Answer

The answer of Define employee productivity....

Question 6

Of the six behaviours that managers focus on,which behaviour typically increases recruitment costs?

Accepted Answer

Employee turnover typically increases recruitment costs as the organisation has to spend time and money on advertising and interviewing new candidates, onboarding and training them. Additionally, the loss of experienced employees can have a negative impact on productivity and morale, leading to further costs.

Question 7

Which of the following are the goals of organisational behaviour (OB)?

Accepted Answer

The goals of organizational behaviour are to explain, predict and influence behaviour. Control and influence behaviour (Option A) is a subset of the broader goal of influencing behaviour. Monitoring and controlling behaviour (Option B) is too narrow in focus as organizational behaviour also seeks to explain and predict behaviour. Monitoring and rewarding changed behaviour (Option C) is not one of the goals of organizational behaviour, but rather a potential outcome of successful implementation of organizational behaviour theories and practices.

Question 8

The three elements that make up an attitude are its ________ components.

Accepted Answer

The three components that make up an attitude are cognitive (beliefs and thoughts), affective (feelings and emotions), and behavioral (actions and intentions). Option A is incorrect as "functional" is not a recognized component of attitude. Option B is incorrect as "effective" and "defective" are not components of attitude. Option D is incorrect as "self-esteem" is not a recognized component of attitude.

Question 9

Wendy spent several hours looking over an architect's plans and forming an impression for a new building design.Which component of attitude did she carry out?

Accepted Answer

Wendy spent time looking over the plans and forming an impression, indicating that she carried out the cognitive component of attitude.

Question 10

The degree to which an employee identifies with his or her job or actively participates in it refers to the employee's ________.

Accepted Answer

Job involvement refers to the degree to which an employee identifies with his or her job or actively participates in it. Job satisfaction is the positive feeling that results from an appraisal of one's work. Organisational loyalty refers to an employee's allegiance to the organisation rather than to their job specifically. Job commitment is the degree to which an employee feels a sense of loyalty to the organisation and a commitment to working towards its goals. While job involvement and job commitment are related, they are not the same thing, with job involvement focusing more on the employee's personal identification with their work.

Question 11

Which of the following best defines organisational behaviour?

Accepted Answer

Organizational behaviour is specifically concerned with studying the actions and behaviour of people in the workplace or organization. It is not limited to individuals at home or teams, but rather encompasses the broader study of human behaviour within the workplace. Option D also does not accurately define organizational behaviour as it is not just limited to studying the workplace itself, but rather the behaviour of individuals within that setting.

Question 12

Which of the following is a visible aspect of an organisation?

Accepted Answer

Objectives are a visible aspect of an organization as they are commonly stated in official documents, such as mission statements, and are often communicated to employees and stakeholders. Attitudes, personal preferences, and prejudice are not necessarily visible aspects of an organization as they are internal thoughts and beliefs that may not be expressed outwardly.

Question 13

When you stand up during the playing of the national anthem,you are revealing which component of your attitude toward your country?

Accepted Answer

Standing up during the playing of the national anthem is a behavioral component of attitude, as it involves a visible action expressing one's respect or allegiance to their country.

Question 14

After realising that she likes the architect's new building design this morning,this afternoon Wendy has decided to go ahead with the project of building it.Which component of attitude did she use this afternoon?

Accepted Answer

Wendy has made a decision to go ahead with the project, which is a behavioural component of attitude. This component involves the actions or behaviours that are influenced by one's attitude.

Question 15

After carefully examining the architect's plans yesterday,today Wendy has realised that she loves the new design.Which component of forming an attitude did she carry out today?

Accepted Answer

Wendy's realization that she loves the new design indicates that she has formed an affective component towards it, which refers to her emotional response or feelings towards the design. The other components of forming an attitude include cognitive (beliefs and thoughts about the design), behavioral (actions or responses towards the design), and informational (the knowledge and information one has about the design). However, Wendy's realization specifically relates to her feelings, making the affective component the best choice.

Question 16

________ refers to an employee's general attitude towards his or her job.

Accepted Answer

Job satisfaction refers to an employee's overall attitude and emotional disposition towards their job. It includes factors such as work environment, compensation, relationships with colleagues, and opportunities for growth and development. A satisfied employee is more likely to be engaged, productive and committed to their job, while a dissatisfied employee may exhibit negative behaviors such as absenteeism or turnover. Organisational citizenship behavior, employee productivity, and turnover are separate measures that may be influenced by an employee's level of job satisfaction, but they do not specifically measure an employee's attitude towards their job.

Question 17

All of the following are included in the six behaviours that managers try to explain,predict and influence EXCEPT ________.

Accepted Answer

Workplace attitudes and perceptions are not typically classified as behaviors that managers try to explain, predict, and influence. Instead, they are considered underlying factors that can influence behaviors such as absenteeism, job satisfaction, and productivity.

Question 18

Organisational behaviour is primarily concerned with individual behaviour.

Accepted Answer

Organisational behaviour is concerned with both individual behaviour and group behaviour within an organization. It studies how individuals interact with each other, their environment, and the organization as a whole, and how these interactions affect organizational performance and effectiveness.

Question 19

Define turnover.

Accepted Answer

The answer of Define turnover....

Question 20

The component of attitude that is made up of knowledge and information is ________.

Accepted Answer

The cognitive component of attitude relates to the knowledge and information people have about a particular object, person, or situation. Therefore, option B (cognitive) is the correct answer. Option A (functional) pertains to the benefits or consequences associated with a particular attitude, option C (affective) relates to the emotional or feeling aspect of an attitude, and option D (behavioural) pertains to the way people act towards a particular object, person, or situation.

Quiz 8: Foundations of Individual Behaviour