Question 1

Competition in the 21st century is no longer between companies;it is between supply chains.

Accepted Answer

In today's global market, companies no longer compete as individual entities, but rather as part of a larger supply chain network. In order to succeed, companies must work collaboratively with their suppliers, distributors, and other partners to optimize their entire supply chain and deliver products and services to customers faster, cheaper, and with higher quality than their competitors. Therefore, the competition is between supply chains, not just companies.

Question 2

The finance function is concerned with:
A)producing goods or providing services.
B)procuring materials,supplies,and equipment.
C)building and maintaining a positive image.
D)generating the demand for the organization's products or services.
E)securing monetary resources.

Accepted Answer

The finance function is primarily responsible for securing monetary resources for the organization through various means such as fundraising, loans, investments, and budgeting.

Question 3

Identify three or more operations-related tasks carried out by Hard Rock Café.

Accepted Answer

Providing custom meals;designing,testing,and costing meals;acquiring,receiving,and storing supplies;recruiting and training employees;preparing employee schedules;designing efficient restaurant layouts.

Question 4

At Hard Rock Café,tasks that reflect operations or operations management include:
A)designing efficient layouts.
B)providing meals.
C)receiving ingredients.
D)preparing effective employee schedules.
E)all of the above.

Accepted Answer

All of the above choices reflect different aspects of operations or operations management at Hard Rock Café. Designing efficient layouts is important for maximizing space utilization and creating a smooth flow in the restaurant. Providing meals is obviously a core operation, and receiving ingredients and preparing effective employee schedules are both integral to ensuring that the restaurant runs smoothly and efficiently.

Question 5

Which of the following tasks within an airline company are related to operations?
A)crew scheduling
B)international monetary exchange
C)sales
D)advertising
E)accounts payable

Accepted Answer

Crew scheduling is directly related to the operations of an airline, as it involves arranging the schedules of crew members for flights, ensuring that there are enough crew members available to operate each flight, and managing any changes or adjustments that need to be made to the schedule. The other options listed are not directly related to operations, as they involve financial management, marketing, and administrative tasks.

Question 6

Which of the following pioneers was NOT making a professional impact during the Scientific Management Era?
A)Frank Gilbreth
B)W.Edwards Deming
C)Henry L.Gantt
D)Lillian Gilbreth
E)Frederick W.Taylor

Accepted Answer

W. Edwards Deming was a pioneer in quality management, but he did not make a significant impact during the Scientific Management Era. His contributions came later, during the post-World War II era, where he helped to revolutionize the Japanese manufacturing industry with his focus on statistical process control and continuous improvement. The other four pioneers listed were all active during the Scientific Management Era and made major contributions to the field.

Question 7

Which of the following would NOT be an operations function in a commercial bank?
A)auditing
B)teller scheduling
C)maintenance
D)collection
E)check clearing

Accepted Answer

Auditing is a function of the bank's internal audit department, which is separate from the operations department. The other options (teller scheduling, maintenance, collection, check clearing) are all functions that fall under operations in a commercial bank.

Question 8

Marketing,production/operations,and ________ are the three functions that all organizations must perform to create goods and services.

Accepted Answer

The answer of Marketing,production/operations,and ________ are the three functions that...

Question 9

Operations management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.

Accepted Answer

This statement accurately defines operations management as the process of transforming inputs such as materials, labor, and technology into outputs in the form of goods or services that provide value to customers.

Question 10

________ is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.

Accepted Answer

The answer of ________ is the set of activities that...

Question 11

The purchasing function is concerned with:
A)producing goods or providing services.
B)procuring materials,supplies,and equipment.
C)building and maintaining a positive image.
D)generating the demand for the organization's products or services.
E)securing monetary resources.

Accepted Answer

The purchasing function is primarily responsible for procuring materials, supplies, and equipment necessary for the production of goods or provision of services. Its primary objective is to source high-quality goods and services at the most competitive prices while ensuring an uninterrupted supply to meet the organization's operational needs. Maintaining a reliable and efficient supply chain is crucial to the organization's success and financial performance.

Question 12

Define operations management.Will your definition accommodate both manufacturing and service operations?

Accepted Answer

The answer of Define operations management.Will your definition accommodate both...

Question 13

Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labor requirements.

Accepted Answer

The statement is true. Hard Rock Café, being a restaurant chain, has several operations-related activities including meal designing and analyzing their ingredient cost and labor requirements.

Question 14

Which of the following are the primary functions of all organizations?
A)production/operations,marketing,and human resources
B)marketing,human resources,and finance/accounting
C)sales,quality control,and production/operations
D)marketing,production/operations,and finance/accounting
E)research and development,finance/accounting,and purchasing

Accepted Answer

The primary functions of all organizations are marketing, production/operations, and finance/accounting. While human resources is an important function, it is not always considered a primary function as some smaller organizations may not have a dedicated HR department. Sales and quality control are important aspects of marketing and production/operations, respectively, but are not standalone primary functions. Research and development and purchasing are important support functions, but not primary functions.

Question 15

All organizations,including service firms such as banks and hospitals,have a production function.

Accepted Answer

All organizations, including service firms, have inputs that go into creating an output or service for their customers, which is the definition of a production function. Therefore, service firms such as banks and hospitals also have a production function.

Question 16

An example of a "hidden" production function is the transfer of funds between accounts at a bank.

Accepted Answer

The transfer of funds between accounts at a bank is a hidden production function because it involves a series of processes (e.g. authentication, transaction recording, updating account balances, etc.) that are not directly observable by the customer.

Question 17

An operations task performed at Hard Rock Café is:
A)borrowing funds to build a new restaurant.
B)advertising changes in the restaurant menu.
C)calculating restaurant profit and loss.
D)preparing employee schedules.
E)all of the above.

Accepted Answer

Preparing employee schedules is an operations task as it involves managing the staffing needs of the restaurant. Borrowing funds, advertising changes, and calculating profit and loss are more related to finance and marketing functions.

Question 18

Because Hard Rock Cafés are themed restaurants,operations managers focus their layout design efforts on attractiveness while paying little attention to efficiency.

Accepted Answer

This statement is incorrect. While Hard Rock Cafés are themed restaurants, operations managers still focus on efficiency in addition to attractiveness. A good layout design must take both factors into consideration in order to maximize customer satisfaction and profitability.

Question 19

The marketing function is concerned with:
A)producing goods or providing services.
B)procuring materials,supplies,and equipment.
C)building and maintaining a positive image.
D)generating the demand for the organization's products or services.
E)securing monetary resources.

Accepted Answer

The marketing function is responsible for generating demand for the organization's products or services. This includes market research, advertising, sales promotions, and sales management.

Question 20

Operations management is applicable:
A)mostly to the service sector.
B)to services exclusively.
C)mostly to the manufacturing sector.
D)to all firms,whether manufacturing or service.
E)to the manufacturing sector exclusively.

Accepted Answer

Operations management principles are applicable to all firms, whether they are in the manufacturing or service sector. The goal of operations management is to improve efficiency, productivity, and profitability in any organization by optimizing processes and managing resources effectively. Therefore, operations management applies to all types of organizations in all industries.

Quiz 1: Operations and Productivity

Competition in the 21st century is no longer between companies;it is between supply chains.

The finance function is concerned with:

Identify three or more operations-related tasks carried out by Hard Rock Café.

At Hard Rock Café,tasks that reflect operations or operations management include:

Which of the following tasks within an airline company are related to operations?

Which of the following pioneers was NOT making a professional impact during the Scientific Management Era?

Which of the following would NOT be an operations function in a commercial bank?

Marketing,production/operations,and ________ are the three functions that all organizations must perform to create goods and services.

Operations management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.

________ is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.

The purchasing function is concerned with:

Define operations management.Will your definition accommodate both manufacturing and service operations?

Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labor requirements.

Which of the following are the primary functions of all organizations?

All organizations,including service firms such as banks and hospitals,have a production function.

An example of a "hidden" production function is the transfer of funds between accounts at a bank.

An operations task performed at Hard Rock Café is:

Because Hard Rock Cafés are themed restaurants,operations managers focus their layout design efforts on attractiveness while paying little attention to efficiency.

The marketing function is concerned with:

Operations management is applicable: