Question 1

When the assembly line slowed down, the supervisor took the time to identify concrete, specific examples of behavior and its effects on the workers so they would understand what needed to change. Which key attribute of the communication competency is the supervisor using?

Accepted Answer

The supervisor is using the key attribute of describing by giving concrete, specific examples of behavior and its effects on the workers to help them understand what needs to change.

Question 2

_______ are deeply held beliefs that specify general preferences and behaviors and define what is right and wrong.

Accepted Answer

Cultural values are the deeply held beliefs that specify general preferences and behaviors and define what is right and wrong. Behaviors (A) refer to actions or conduct in specific situations, norms (B) are social expectations or rules that guide behavior, and socialization mores (D) are cultural norms and values that are internalized through socialization.

Question 3

What term refers to the dominant pattern of living, thinking, and believing that is developed and transmitted by people, consciously or unconsciously, to subsequent generations?

Accepted Answer

Culture refers to the dominant pattern of living, thinking, and believing that is developed and transmitted by people, consciously or unconsciously, to subsequent generations. Social mores refer to customs and practices that are widely accepted and followed within a society, while global mindset refers to the ability to understand and operate effectively in a global context. Collectivism refers to a cultural orientation that emphasizes the importance of the group over the individual.

Question 4

The _______ competency includes the knowledge, skills, and abilities to value unique individual, group, and organizational characteristics, embrace such characteristics as potential sources of strength, and appreciate the uniqueness of each.

Accepted Answer

This competency is referring to diversity competency, which involves valuing and embracing unique characteristics of individuals, groups, and organizations.

Question 5

When Jeb does strategic planning, he views the company with a worldwide perspective and takes many factors into consideration. Jeb could be described as having

Accepted Answer

Jeb's view of the company with a worldwide perspective indicates that he has a global mind-set. This means considering various cultural, economic, and political factors while strategizing for the company's success. Choices A and C are not relevant to the given information, and while choice B seems appropriate, global mind-set is a better and more accurate descriptor of Jeb's approach to strategic planning.

Question 6

Luciana is a 16-year-old Latina, with beautiful facial features and a slight limp. These descriptions of Luciana are examples of the ________ category of diversity.

Accepted Answer

The answer of Luciana is a 16-year-old Latina, with beautiful...

Question 7

The global mindset is also referred to as the ability to

Accepted Answer

The answer of The global mindset is also referred to...

Question 8

In Communications Competency: John Legere, CEO of T-Mobile, would agree that _____ is critical to the success of his company.

Accepted Answer

John Legere has a reputation for being a highly interactive and engaging leader with both employees and customers. He has emphasized the importance of listening to employees and empowering them to make decisions, which he believes has helped T-Mobile's success. He also regularly communicates with customers through social media and other channels.

Question 9

Meena has been denied a job at a day care center because she has not had children. This would be an example of an effect of ________ of diversity on organizational behavior.

Accepted Answer

This is an example of secondary categories, which are characteristics that we acquire throughout our lives and that can be modified, such as parental status. It is a form of discrimination based on a secondary category that is unrelated to job performance.

Question 10

In Across Cultures Competency: What does Carlos Ghosn, Chairman and CEO of Renault-Nissan Alliance say is a basic component of transcultural leadership?

Accepted Answer

Carlos Ghosn believes that empathy and respect are essential components of transcultural leadership. He emphasizes the importance of understanding and respecting different cultures, perspectives, and values in order to effectively lead in a multicultural environment.

Question 11

The employment and volunteer positions a person has held and the variety of organizations for which a person has worked constitute that person's

Accepted Answer

Work experience refers to the various jobs and positions a person has held in their lifetime, including both paid employment and volunteer work. It provides a record of a person's skills, knowledge, and abilities developed through their professional and personal experiences. Career projector, economic condition, and career plan do not accurately describe a person's job history and experience.

Question 12

The _______ competency includes the knowledge, skills, and abilities to recognize and embrace similarities and differences among nations and cultures.

Accepted Answer

The answer of The _______ competency includes the knowledge, skills,...

Question 13

_______ can lead to thinking of individuals or groups in a particular society in simple terms and thus glossing over the nuances and complexities of a culture

Accepted Answer

Stereotyping involves simplifying and generalizing the characteristics of a group or society, and failing to acknowledge the diversity and complexities that exist within it. Multiculturalism and diversity, on the other hand, encourage recognizing and valuing these differences. A global mindset involves developing an understanding of different cultures and perspectives, but does not necessarily lead to stereotyping.

Question 14

What are the two common categories of diversity in organizations?

Accepted Answer

Primary diversity includes traits that are innate, such as age, race, gender, and ethnicity. Secondary diversity includes traits that can be acquired, such as education, work experience, and communication style. These two categories are commonly used to classify diversity in organizations.

Question 15

Using and interpreting facial expressions, body movements, and physical contact to send messages is

Accepted Answer

Nonverbal communication refers to using nonverbal cues such as facial expressions, body language, and physical touch to convey messages. Written communication refers specifically to messages that are expressed through writing, while active listening and empathizing skills involve understanding and responding to verbal communication. Therefore, nonverbal communication is the best choice for this question.

Question 16

Aetna embraces diversity as is evidenced by the fact that _____ of its employees are female.

Accepted Answer

The statement mentions that Aetna embraces diversity and provides evidence by stating the percentage of female employees. Among the given options, only option A of 76% indicates a significant majority of female employees and suggests that Aetna has made efforts towards gender diversity in its workforce.

Question 17

All of the following are secondary categories of diversity EXCEPT

Accepted Answer

Secondary categories of diversity include aspects that can change and are not inherent or assigned at birth, such as education, income, and behavioral style. Sexual orientation is considered a primary category of diversity because it is a core aspect of an individual's identity.

Question 18

Fred has a tendency to judge people before he gets to know them. This demonstrates which secondary category of diversity?

Accepted Answer

Fred's tendency to judge people based on his perception of their behavior and mannerisms indicates a preference or inclination towards a certain behavioral style, making this choice the most appropriate secondary category of diversity.

Question 19

Marta asked her manager for information about the sales decrease in a way that made the manager feel he could be honest with her. Which key attribute of the communication competency is Marta demonstrating?

Accepted Answer

Marta is demonstrating questioning skill by asking for information from her manager in a way that encourages honesty and openness.

Question 20

Which competency includes the knowledge, skills, and abilities to use all the modes of transmitting, understanding, and receiving ideas, thoughts and feelings for accurately transferring and exchanging information?

Accepted Answer

The competency described refers to communication skills, which is covered in option C. The other options deal with different competencies, such as self-awareness (option A) and cultural awareness (option D). Option B (diversity) may be related to effective communication, but it is not specific to the knowledge, skills, and abilities related to transmitting, receiving, and exchanging information.

Quiz 1: Learning About Organizational Behavior