Question 1

What are some reasons why organizations should be concerned with how they manage and assign maintenance personnel?

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Question 2

A final aspect of managing maintenance is reverse engineering,which is the process of ensuring that only authorized changes are made to a system.

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Reverse engineering is actually the process of analyzing and understanding how a system works in order to redesign or repair it, often without access to its original design or documentation. It does not specifically relate to ensuring only authorized changes are made.

Question 3

Revision code control tools extend revision control to not only a single module,but to any interrelated files to the module being changed.

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Question 4

What are the advantages of the different maintenance organizational structures?

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Question 5

To avoid confusion with Web site changes,one can post indications of future enhancements to the site and can batch changes to reduce the frequency of site changes.This is known as ________,for Web site maintenance.

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Batch changes and posting indications of future enhancements fall under the category of "Future edition" for Web site maintenance. This helps to reduce confusion with frequent changes to the website. HTML validation, broken link check, and reregistration are different aspects of website maintenance.

Question 6

When various maintenance personnel working on different maintenance tasks complete each task,the librarian notifies those still working that updates have been made to the baseline modules.

Accepted Answer

In a system where maintenance tasks are being performed on baseline modules, it is common practice for a librarian or a configuration management system to notify all personnel involved in maintenance when updates have been made. This ensures that everyone is working with the most current information and helps prevent conflicts or redundant work.

Question 7

A primary objective of using automated tools for systems development and maintenance is to radically change the way in which code and documentation are modified and updated.

Accepted Answer

The use of automated tools for systems development and maintenance aims to streamline and automate the process of code and documentation modification and updates. This allows for faster and more efficient changes, reducing the time and effort required for manual updates.

Question 8

________ may be necessary in order for visitors to find your site based on the new or changed content.

Accepted Answer

Reregistration may be necessary to inform search engines and directories of changes to your site's content and structure, enabling them to re-index it and make it easier for visitors to find.

Question 9

Describe the two tools that help with maintenance of older systems.

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Question 10

Define MTBF.

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Question 11

Describe the two methods for maintaining a Web site 24/7/365?

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Question 12

Discuss the concept of configuration management.Who is the system librarian?

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Question 13

How does an organization control maintenance requests?

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Question 14

What is the most common maintenance issue for Web sites?

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Question 15

Enhancement-type requests must first be evaluated to see whether they are aligned with future business and information systems' plans.If not,the request will be rejected and the requester will be informed.

Accepted Answer

Enhancement requests need to be aligned with future business and information systems' plans to ensure that they are beneficial to the organization's goals. If they are not aligned, they may not be approved.

Question 16

List the special issues and procedures encountered when maintaining Web sites.

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Question 17

The most common maintenance issue for any Web site (besides changing the content of the site)is validating that ________ from site pages are still accurate.

Accepted Answer

Links from site pages are the most common maintenance issue as they can become broken or outdated over time, leading to a negative user experience and potentially impacting the credibility of the website. Regularly validating and updating links is important for the overall maintenance and success of a website.

Question 18

With source control tools,each system module file is "frozen" (unchangeable)to a specific version level or is designated as "floating" (changeable),meaning a programmer may check out,lock,and modify a specific system module.

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Question 19

What type of maintenance was being performed on PVC's Webstore to improve system reliability?

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Quiz 14: Maintaining Information Systems