With respect to customer training, salespeople should
A) Leave the training to the training experts.
B) Encourage customers to provide their own training.
C) Always use it as a bargaining tool when trying to get the buyer to make a purchase.
D) Be involved either directly or indirectly in the training process unless otherwise specified by the customer.
E) None of the above are correct.

Question

Quizplus · Accepted Answer

Salespeople should be involved in the training process either directly or indirectly unless the customer specifies otherwise. This allows salespeople to ensure that customers are properly trained and can use the product effectively, leading to higher levels of customer satisfaction and potentially more sales in the long run. It also shows the customer that the salesperson is invested in their success with the product.

With Respect to Customer Training, Salespeople Should