Kim is a salesperson for ABC Advertising and is having trouble maintaining control of her sales calls. She finds that her customers often go off on tangents and will talk about relatively unimportant things until her time with those customers is up. Kim could probably benefit from ____.
A) Improving her questioning skills
B) Being candid with her customers by telling them they are wasting her time
C) Talking more during the sales call so the customers don't have a chance to go off on tangents
D) Being more formal and less friendly during the sales call
E) All of the above

Question

Quizplus · Accepted Answer

Improving her questioning skills would help Kim maintain control of her sales calls. By asking targeted questions, she can keep the conversation on track and guide the customer towards relevant information. Option B is not recommended as it is unprofessional and could damage relationships with customers. Option C may come across as rude and could turn off potential customers. Option D may make the sales call feel impersonal and could prevent building rapport with customers. Therefore, option A is the best choice.

Kim Is a Salesperson for ABC Advertising and Is Having