While being trained at Disney University in Orlando, Florida, Disneyworld employees are told they are not just employees but pivotal "cast members" in a "show". From street sweepers to monorail pilots, each cast member must go out of his or her way to make the resort seem unreal. No matter how tired employees are or how deeply guests may try their patience, employees must never lose composure. _____ labor is required from Disneyworld employees to always maintain composure.

Question

Quizplus · Accepted Answer

The phrase "never lose composure" suggests that emotional labor is required from Disneyworld employees. They must maintain a certain emotional atmosphere for the guests, regardless of their personal feelings or external circumstances.

While Being Trained at Disney University in Orlando, Florida, Disneyworld