At Target, a discount store chain, if the shelf price is not on an item, checkout clerks can take the customer's word for prices up to $20. The customer does not have to wait for the clerk to check the price with someone on the floor. By giving its employees the authority to make decisions on the customer's behalf, Target is:

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Target is empowering its employees by giving them the authority to make decisions on the customer's behalf up to $20, without having to consult with someone on the floor. This creates trust in the employee's ability to make decisions and provides better customer service.

At Target, a Discount Store Chain, If the Shelf Price