During two-day orientation and extensive on-the-job training,each Ritz-Carlton Hotel employee learns the Ritz-Carlton Gold Standards,which contain a credo,20 basics of service,knowledge of one's work area,answering the telephone with a smile,wearing immaculate uniforms and the three steps of service.The three steps of service are comprised of a warm and sincere greeting,anticipation and compliance with guests' needs and a fond farewell using the guest's name,if possible.The Ritz-Carlton Hotel is using which of the following human resource strategies?

Question

Quizplus · Accepted Answer

The Ritz-Carlton's approach of orienting and training employees in its Gold Standards, including the three steps of service, demonstrates their focus on developing people to deliver service quality. They are investing in their employees to ensure that they are equipped with the necessary skills and knowledge to provide outstanding service to guests.

During Two-Day Orientation and Extensive On-The-Job Training,each Ritz-Carlton Hotel Employee