Standardization of services occurs through:
A) Substitution of technology for personal contact and human effort
B) Organizational flattening
C) Employee encroachment
D) Division of labor and specialization
E) Autonomous management

Name: Standardization of services occurs through: A) Substitution of technology for personal contact and human effort B) Organizational flattening C) Employee encroachment D) Division of labor and specialization E) Autonomous management
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Question

Quizplus · Accepted Answer

The Answer is A

Standardization of Services Occurs Through