What is wrong with the following service goal posted in a restaurant: "Do not keep customers waiting too long to be served"?
A) It is too formal
B) It is not actionable
C) It is not specific enough
D) It does not reflect the goal of the restaurant,which is to provide service quality
E) It is not responsive to customer needs

Question

Quizplus · Accepted Answer

The service goal is not specific enough, as it does not define what "too long" means and can be subjective. This may lead to inconsistency in service delivery and customer dissatisfaction.

What Is Wrong with the Following Service Goal Posted in a Restaurant