Standardization of services in the form of ______________ is exemplified by maid services by Molly Maids as well as routinized tax services developed by H&R Block.
A) Substitution of technology for personal contact and human effort
B) Improvement in work methods and training
C) Organizational flattening
D) Employee encroachment
E) Autonomous management

Question

Quizplus · Accepted Answer

Standardization of services in the form of improvement in work methods and training is exemplified by maid services by Molly Maids as well as routinized tax services developed by H&R Block. These companies have developed standard procedures and methods for performing their services, and they train their employees to follow these procedures to ensure consistency and quality. This allows for efficient delivery of services and consistent customer experiences. Substitution of technology for personal contact and human effort, organizational flattening, employee encroachment, and autonomous management are not directly related to the standardization of services.

Standardization of Services in the Form of ______________ Is Exemplified