One of the Four Seasons Hotel's customer-defined standards is "staff will speak to guests in an attentive,natural,and courteous manner." This is an example of a(n)________ customer-defined standard.
A) Responsive
B) Intangible
C) Informal
D) Measurable
E) Soft

Question

Quizplus · Accepted Answer

The standard "staff will speak to guests in an attentive, natural, and courteous manner" is an example of a soft customer-defined standard, meaning it is subjective and has no clear measurement criteria.

One of the Four Seasons Hotel's Customer-Defined Standards Is "Staff