One of the ways in which standardization of services occurs is through:
A) Substitution of technology for personal contact and human effort
B) Organizational flattening
C) Employee encroachment
D) Division of labor and specialization
E) Autonomous management

Question

Quizplus · Accepted Answer

Standardization of services can occur through the substitution of technology for personal contact and human effort, as it allows for consistent and uniform service delivery.

One of the Ways in Which Standardization of Services Occurs