Which of the following is NOT an example of an effective formal service goal?
A) Deliver products quickly
B) Call the customer back within 2 hours
C) Replace lost credit cards within 48 hours 98 percent of the time
D) Answer phones within 3 rings
E) Connect new cable service on the date promised

Question

Quizplus · Accepted Answer

"Deliver products quickly" is not a specific or measurable goal. It does not define a specific timeframe or level of success.

Which of the Following Is NOT an Example of an Effective