The first step in delivering high service quality is:
A) Hiring the right people
B) Understanding customer requirements
C) Innovation
D) A service blueprint
E) Employee training

Question

Quizplus · Accepted Answer

Understanding customer requirements is the first step in delivering high service quality as it enables an organization to align its processes and systems to meet customer needs and expectations. Hiring the right people, innovation, a service blueprint, and employee training are also important factors in delivering high service quality, but they come after understanding customer requirements.

The First Step in Delivering High Service Quality Is