Which of the following statements about service standardization and employee empowerment is true?
A) For every service standardized,some degree of employee empowerment is always eliminated
B) Any service standardization makes employee empowerment impossible
C) Service standardization is not necessary when the organization empowers its employees
D) The use of service standardization is compatible with employee empowerment
E) There is no overlapping relationship between service standardization and employee empowerment

Question

Quizplus · Accepted Answer

The use of service standardization is compatible with employee empowerment. Service standardization provides a set of guidelines and procedures that employees can follow, which can actually empower them to make decisions within the established parameters. This also ensures consistency and quality of service. Therefore, service standardization and employee empowerment can coexist and work together to create a better customer experience.

Which of the Following Statements About Service Standardization and Employee