Service companies experience difficulty in setting standards to match or exceed customer expectations because of a lack of:
A) Simultaneous organization and presentation
B) Vertical communication
C) Employee partnering
D) Functional integration
E) Operational benchmarking

Question

Quizplus · Accepted Answer

Functional integration refers to the coordination between different departments or areas within a company to achieve common goals. In the case of service companies, functional integration is important in setting and meeting customer expectations. Without this integration, different parts of the company may work independently, leading to inconsistent or conflicting standards. Therefore, the lack of functional integration makes it difficult for service companies to set and exceed customer expectations.

Service Companies Experience Difficulty in Setting Standards to Match or Exceed