A vacuum cleaner repair shop that called recent customers to ask if the people who waited on them were friendly and courteous,if the cleaner had been clean when it was returned to them and if they had any trouble finding the new store is collecting feedback on _____ measurements.
A) Hard
B) Basic
C) Formal
D) Soft
E) Informal

Question

Quizplus · Accepted Answer

The vacuum cleaner repair shop is collecting feedback on soft measurements, which are less tangible aspects of the customers' experience, such as customer service and ease of use. Hard measurements would be more numerical or objective, such as the number of repairs completed or the amount of time it takes to complete a repair. Basic measurements would be focused on the core functions of the repair shop, such as the quality of the repairs themselves. Formal measurements would imply a more structured and rigorous approach to measuring performance, such as with a standardized survey or formal evaluation process. Informal measurements would be less structured and more ad-hoc, such as asking customers for feedback without a specific methodology or purpose.

A Vacuum Cleaner Repair Shop That Called Recent Customers to Ask