One of the customer-defined standards at Delta Airlines is "the number of pieces of luggage damaged per day." "The number of pieces of luggage damaged per day" is a _____ customer-defined service standard.
A) Formal
B) Hard
C) Informal
D) Measurable
E) Soft

Question

Quizplus · Accepted Answer

"The number of pieces of luggage damaged per day" is a quantifiable metric, making it a hard customer-defined service standard.

One of the Customer-Defined Standards at Delta Airlines Is "The