Which of the following is NOT a soft customer-defined standard?
A) Uniforms are to be immaculate
B) Avoid other tasks while on the telephone with customers
C) Deliver orders on the date promised
D) Thank the customer at the end of the call
E) Listen to customers attentively

Question

Quizplus · Accepted Answer

Delivering orders on the date promised is a hard customer-defined standard, as it is a specific measurable requirement that can be objectively evaluated. Soft customer-defined standards are typically more subjective and relate to the overall customer experience, such as how they are treated or the level of attentiveness shown towards them. The other choices listed (A, B, D, E) are all examples of soft customer-defined standards.

Which of the Following Is NOT a Soft Customer-Defined Standard