To be effective, complaint solicitations requires:
A) The same complaint be mentioned at least ten times before any action is taken
B) An individual complainer to have no more than one complaint
C) The company to treat the complaint as a snapshot of its service
D) Valid and reliable service questions
E) Rigorous recording of numbers and types of complaints through many channels

Question

Quizplus · Accepted Answer

Rigorous recording of numbers and types of complaints through many channels is necessary to identify patterns and prioritize areas for improvement. This data can also be used to track progress and determine the effectiveness of any changes made in response to complaints. The other choices are not effective practices for complaint solicitation.

To Be Effective, Complaint Solicitations Requires