Using the drama metaphor, which of the following is considered an actor in the provision of service at a four-star restaurant?
A) The pre-schooler who is misbehaving at the table behind you
B) The plants that discreetly hide the staff work area
C) The soft music being played on the sound system
D) The leather covered menus with exotic food offerings
E) All of the above

Question

Quizplus · Accepted Answer

In the drama metaphor, an "actor" is someone who actively participates in the service delivery. The pre-schooler, while not part of the restaurant staff, is an active participant in the dining experience, unlike the plants, music, or menus which are considered part of the setting or props.

Using the Drama Metaphor, Which of the Following Is Considered