Using the drama metaphor, service actors need three characteristics to create the impression on customers. These three characteristics are:
A) Loyalty, discipline and circumspection
B) Talent, creativity and ingenuity
C) Autonomy, self-interest and empathy
D) Relevance, flexibility and responsibility
E) Empathy, creativity and autonomy

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The Answer of Using the drama metaphor, service actors need three characteristics to create the impression on customers. These three characteristics are:
A) Loyalty, discipline and circumspection
B) Talent, creativity and ingenuity
C) Autonomy, self-interest and empathy
D) Relevance, flexibility and responsibility
E) Empathy, creativity and autonomy

Using the Drama Metaphor, Service Actors Need Three Characteristics to Create