In which of the following situations will customer compatibility NOT influence customer satisfaction with a service?
A) Customers are in close proximity to each other in the service environment
B) Customers must wait for the service
C) Verbal interaction among customers is likely in the service environment
D) The service environment attracts a homogeneous customer mix
E) Customers engage in numerous and varied activities in the service environment

Question

Quizplus · Accepted Answer

If the service environment attracts a homogeneous customer mix, customer compatibility is not likely to affect satisfaction as customers are likely to share common interests, values and attitudes.

In Which of the Following Situations Will Customer Compatibility NOT