On a recent visit to The Home Depot store, a sales associate greeted Gigi when she entered the store, helped her locate the items she needed to repair her gutters and suggested how she could prevent gutter problems in the future. The assistance provided by the sales associate illustrates the ______ of services.
A) Intangibility
B) Comparability
C) Divisibility
D) Perishability
E) Compatibility

Question

Quizplus · Accepted Answer

Intangibility refers to the fact that services cannot be seen, tasted or touched before purchase, unlike physical products. The help offered by the sales associate in this scenario is an intangible service. Comparability refers to the ability to compare and evaluate different services, divisibility refers to the ability to divide a service into smaller parts, perishability refers to the fact that services cannot be stored for later use, and compatibility refers to the ability of a service to work with other products or services. None of these concepts are applicable in this scenario.

On a Recent Visit to the Home Depot Store, a Sales