Parents everywhere are very busy and often cannot spend time with their children.In the Netherlands,children who want a bedtime story can call the telephone service and request to listen to one of twenty prerecorded fairy tales.The phone company charges $7 per story.Because of the prerecording of the stories,this bedtime service reduces the problems typically associated with the _____ characteristic of services.
A) Versatility
B) Heterogeneity
C) Simultaneous production and consumption
D) Perishability
E) Intangibility

Question

Quizplus · Accepted Answer

The prerecorded nature of the stories addresses the heterogeneity characteristic of services, which refers to the variability in service delivery. By using prerecorded stories, the service ensures consistency and uniformity in the delivery of the bedtime stories.

Parents Everywhere Are Very Busy and Often Cannot Spend Time