An attorney who charges a client for a missed appointment is taking into account the _____ characteristic of services.
A) Heterogeneity
B) Simultaneous production and consumption
C) Incomparability
D) Perishability
E) Intangibility

Question

Quizplus · Accepted Answer

The characteristic of perishability applies to services that cannot be stored for later use. Since the attorney's time cannot be reserved for another client once the appointment is missed, charging a fee is a way to compensate for the lost opportunity to serve another client during that time slot.

An Attorney Who Charges a Client for a Missed Appointment