Question 1

When the Coca-Cola Company tried to translate the name of its popular soft drink into Chinese,the translation read ________.

Accepted Answer

The correct answer is E because when Coca-Cola Company tried to translate the name of its popular soft drink into Chinese, the translation "Bite the wax tadpole" was the result. Due to the misunderstanding of phonetics and cultural differences, the translation did not accurately reflect the intended meaning.

Question 2

Even with different encoding necessary for different cultures,all messages from an organization should still embrace ________.

Accepted Answer

Regardless of the encoding necessary for different cultures, all messages from an organization should still embrace its core organizational values. This ensures consistency and reinforces the organization's identity and purpose.

Question 3

Which of the follow is/are true?

Accepted Answer

It is not accurate to make a blanket statement about an entire group of people and assume they all share the same characteristics or preferences. Such sweeping generalizations are stereotypical and can be harmful. It is important to recognize and appreciate the diversity within each group of people.

Question 4

The process of producing meaning from a source's message is known as ________.

Accepted Answer

Decoding is the process of translating a message into meaning by the receiver. It involves interpreting the symbols and signs used in the message to understand its intended meaning.

Question 5

When greeting a Japanese guest,you should be prepared to ________.

Accepted Answer

In Japan, bowing is the traditional way of greeting and showing respect. It is considered inappropriate to hug, kiss or shake hands when greeting someone in Japan. Kneeling is also not a common practice when greeting someone in Japan.

Question 6

According to Hofstede's cultural dimensions,________ measures how well a society tolerates ambiguity.

Accepted Answer

Hofstede's cultural dimensions identifies Uncertainty Avoidance as the measure of how well a society tolerates ambiguity. Uncertainty Avoidance refers to the extent to which people feel threatened by uncertain or unknown situations and how they react to them. High uncertainty avoidance cultures tend to have strict rules, avoid risky behaviors, and prefer structure, while low uncertainty avoidance cultures tend to be more flexible, tolerant, and open to change.

Question 7

What characteristic do your book's authors add to the eight cultural characteristics identified by Marlene Rossman?

Accepted Answer

The authors add "attitudes about business communication" to Rossman's eight cultural characteristics to provide a more comprehensive understanding of cultural differences in a business context.

Question 8

If the world were a village of 100 people,________.

Accepted Answer

The statement that nine would speak English is based on global language distribution statistics, which suggest that approximately 9% of the world's population speaks English as a first or second language.

Question 9

A 2009 survey of public relations practitioners in the U.S.found that ________.

Accepted Answer

All of the options listed were findings from the 2009 survey of public relations practitioners in the U.S. The survey found that the majority of practitioners were white and lacked minority role models. Additionally, less than half of the minority practitioners surveyed believed that the profession was becoming more diverse.

Question 10

The assumption that all members of a particular culture will always act,think,feel,and believe in the same way is known as ________.

Accepted Answer

The assumption that everyone in a particular culture behaves or thinks the same way is known as stereotyping. The term "xerographics" refers to a printing technology, "assimilation" refers to the process of adopting the norms of another culture, "jingoism" is extreme patriotism or nationalism, and "evolution" refers to the process of gradual change over time.

Question 11

Marketing professional Marlene Rossman calls U.S.society ________.

Accepted Answer

Marlene Rossman refers to U.S. society as a "mosaic," highlighting the diversity and distinctiveness of various cultural groups within the country, rather than them blending into a single homogeneous culture.

Question 12

The first step in the cross-cultural communications process is ________.

Accepted Answer

The first step in the cross-cultural communications process is awareness, which involves recognizing and understanding cultural differences and the impact they may have on communication. Without awareness, individuals may unknowingly engage in cross-cultural misunderstandings or offensive behavior.

Question 13

Some have expressed concern that U.S.influence is being exerted globally because of U.S. dominance of ________.

Accepted Answer

The Internet has allowed for instantaneous global communication and widespread access to American media, which can influence cultures and perspectives of individuals worldwide.

Question 14

Of 31 nations studied,________ ranked first in terms of a rapid,time oriented pace of life.

Accepted Answer

Switzerland ranked first in terms of a rapid, time-oriented pace of life among the 31 nations studied.

Question 15

The process of selecting words,images,and other forms of communication that will form a message is known as ________.

Accepted Answer

Encoding is the process of selecting words, images, and other forms of communication to form a message. Channeling refers to the method used to transmit the message, decoding refers to the process of interpreting the message, translating implies converting one language to another, and message selection is not a commonly used term in communication theory.

Question 16

Cross-cultural communication works best when ________.

Accepted Answer

Cross-cultural communication is most effective when an entire organization commits to it. This means that not only employees but also management and leadership must be dedicated to promoting and supporting cross-cultural communication initiatives. Training and education should be provided, and there should be an open and inclusive culture that encourages diversity and respects differences. While federal government guidelines may be helpful, they are not the sole requirement for successful cross-cultural communication. Similarly, requiring employees to engage in cross-cultural communication may not be effective if the entire organization is not committed to the same goal.

Question 17

The third step in the cross-cultural communications process is ________.

Accepted Answer

The third step in the cross-cultural communications process is research, which involves learning and understanding the different cultural norms, values, and expectations of the individuals or group you will be communicating with. This step is crucial in avoiding misunderstandings and potential conflicts.

Question 18

Of 31 nations studied,________ ranked last in terms of a rapid,time oriented pace of life.

Accepted Answer

Mexico ranked last among the 31 nations studied in terms of a rapid, time-oriented pace of life, indicating a slower, perhaps more relaxed pace compared to the other countries listed.

Question 19

Nemawashi refers to a ________.

Accepted Answer

Nemawashi is a Japanese consensus-building process. It involves informal discussions and meetings to build mutual trust and understanding among all parties involved before making a formal decision.

Question 20

Which of the following is/are prominent in defining the differences between cultures?

Accepted Answer

Psychographics, demographics, and geodemographics are all used to define differences between cultures. Psychographics refers to values, interests, and lifestyles, while demographics look at characteristics like age, gender, and income. Geodemographics combines both by examining how demographic characteristics cluster in different geographic areas.

Quiz 14: Cross-Cultural Communication