A key element of customer relationship management is to:

Question

Quizplus · Accepted Answer

Learning as much as possible about customers is a key element of customer relationship management. This includes understanding their needs, preferences, and behaviors in order to tailor marketing and sales efforts to their individual needs. It also involves gathering feedback and using it to improve products and services, as well as to build stronger relationships with customers over time. Choices A, B, and C are not necessarily components of a good customer relationship management strategy, and may not be relevant or appropriate for all businesses.

A Key Element of Customer Relationship Management Is To