The _____________ metric is based on the idea that word-of-mouth communication,rather than any other metric,is the best predictor of firm growth and financial performance.

Question

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The Net Promoter Score (NPS) is a metric that measures customer loyalty and the likelihood of customers to recommend a company's products or services to others. It is based on the premise that word-of-mouth recommendations are a strong indicator of a company's growth and financial performance.

The _____________ Metric Is Based on the Idea That Word-Of-Mouth