Which of the following is NOT a factor that contributes to service communication challenges?

Question

Quizplus · Accepted Answer

Servicescape omniscience is not a factor that contributes to service communication challenges. Servicescape omniscience refers to the knowledge and understanding of the physical environment in which a service is delivered, which can actually help improve service communication. The other options (management of service promises, service intangibility, management of customer expectations, and customer education) are all factors that contribute to service communication challenges.

Which of the Following Is NOT a Factor That Contributes