Which of the following is NOT a company-controlled factor that influences customer expectations?
A) Advertising
B) Personal selling
C) Employee appearance
D) Word-of-mouth communication
E) Pricing strategy
Correct Answer:
Verified
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Q3: Which of the following statements about communications
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Q5: _ occurs when a service firm develops
Q6: Which of the following is NOT a
Q7: Variations in the supply and demand of
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Q9: A major cause of _ is the
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Q11: In which of the following services is
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