Because he has a busy practice,new patients for dentist Dr.Kirby Brown are informed that,unless there is an emergency,the first available appointment will be in three months.If they accept the appointment,they will be reminded of their appointment by a courtesy call.This first visit will take about an hour.On this visit,their teeth will be cleaned and x-rayed,their gums will be examined and the dentist will talk to them about future dental treatment needs.Dr.Brown is _____________ to manage customer expectations.

Question

Quizplus · Accepted Answer

Dr. Kirby Brown is managing customer expectations by making a realistic promise of a three-month wait time for non-emergency appointments. This helps prevent disappointment or frustration from patients who may expect to be seen sooner.

Because He Has a Busy Practice,new Patients for Dentist Dr