An important influence in desired service expectations is ____________,the customer's underlying generic attitude about the meaning of service and the proper conduct of service providers.
A) Personal need
B) Personal service philosophy
C) Derived service expectations
D) Perceived service alternative
E) Situational attitude
Correct Answer:
Verified
Q2: Hildy's children are giving her a weekend
Q3: As a service dimension increases in importance,a
Q4: The highest customer expectations are referred to
Q5: Customer _ are beliefs about service delivery
Q6: After his home was burglarized,Rich became concerned
Q7: Steve,a baseball fan who regularly goes to
Q8: Jamie desires a haircut that will look
Q9: Leonard has been commuting to New York
Q10: Customers' tolerance zones vary for different service
Q11: When Joan woke up this morning,she felt
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