When responding to a buyer's objection,a salesperson should:
A) listen as though he or she has never heard that objection before.
B) hand the buyer a testimonial or other visual aid refuting that point as soon as he or she recognizes the objection.
C) interrupt the buyer's objection with an answer as soon as the objection is apparent.
D) raise his or her hand and stop the buyer's objection as soon as it is recognized.
E) do none of these.

Question

Quizplus · Accepted Answer

Listening carefully to the buyer's objection shows empathy and understanding. It also allows the salesperson to address the specific concerns the buyer has and tailor their response accordingly. Interrupting or stopping the buyer's objection can come across as dismissive or disrespectful, and handing a visual aid may not be effective if the buyer doesn't fully understand the information presented.

When Responding to a Buyer's Objection,a Salesperson Should