"You'll notice the trimming machine requires workers to pull two levers at the same time.Although this may appear inconvenient,it ensures that the workers' hands will not be caught in the blades." In this example,the salesperson is _____ an objection regarding the extra effort required to use the trimming machine.
A) revisiting
B) denying
C) predicting
D) forestalling
E) passing-up

Question

Quizplus · Accepted Answer

The salesperson is forestalling an objection by addressing and providing a rationale for a potential concern (the need for extra effort) before the customer raises it, thus attempting to prevent it from becoming an issue.

"You'll Notice the Trimming Machine Requires Workers to Pull Two