Dawn walks into a customer's office with her sales presentation planned and immediately recognizes that the customer is upset about something.In this situation,Dawn should:
A) maintain a happy and cheerful demeanor.
B) sit down immediately and start with the presentation.
C) ask if she should come back some other time for the meeting.
D) say something funny in an attempt to lighten up the customer's mood.
E) do all of these.

Question

Quizplus · Accepted Answer

Dawn should acknowledge the customer's upset and offer to reschedule the meeting for a later time when the customer is in a better mindset. It shows that Dawn cares about the customer and is willing to work around their needs, which can help build a better relationship with the customer in the long run. Maintaining a happy demeanor or trying to lighten the mood may come across as insensitive or dismissive of the customer's emotions. Starting the presentation immediately may also be inappropriate and ineffective if the customer is not mentally prepared to listen.

Dawn Walks into a Customer's Office with Her Sales Presentation