"Your approach on that last call was off target.You emphasized low acquisition cost,while the prospect seemed more interested in durability and minimizing the need for regular maintenance," critiqued Robin's sales manager when evaluating a sales call they had made together.In this scenario,Robin is receiving _____ feedback.
A) reciprocal
B) diagnostic
C) performance
D) generalized
E) damage control

Question

Quizplus · Accepted Answer

The feedback provided to Robin by the sales manager is diagnostic feedback as it is aimed at helping Robin improve their sales approach and focuses on specific areas where they can do better. The feedback is not reciprocal as it is not a two-way exchange, nor is it generalized or aimed at addressing any broader issues. It is also not damage control as it is not addressing any mistakes or errors that were made.

"Your Approach on That Last Call Was Off Target