Which of the following is a suggestion for active listening?
A) To avoid repeating information
B) To avoid summarizing information already provided
C) To refrain from embarrassing a customer by rephrasing his or her comments
D) To discourage any moment of silence during a sales pitch
E) None of these

Question

Quizplus · Accepted Answer

Active listening involves engaging with the speaker's message, which can include repeating or summarizing information for clarity, rephrasing comments to ensure understanding, and allowing moments of silence for reflection or thought gathering. None of the options provided suggest effective active listening practices.

Which of the Following Is a Suggestion for Active Listening